We provides an enterprise level IT service offering for Microsoft Engineering teams across the globe. The role involves providing IT support to a team of 30+ Engineers, ranging from deskside to server infrastructure. This is a hands-on role so requires a strong & inspirational individual who enjoys all round IT work.

APPLICABLE EDUCATION AND EXPERIENCE

• Working experience supporting customers’ PC and/or AV environments with an interest in learning more
• Degree in Computer/IT Studies or related field or at least 5years of experience in IT implementation and maintenance
• Advanced Troubleshooting skills AV hardware & software applications
• PC hardware & software functions

SKILL & EXPERIENCE

4 – 5 years of related experience in an Sr. IT support role

• Knowledge of Supporting and Troubleshooting Windows Client (Win 10, Win 11) and Server operating (Win 2012, 2016 +)
• Familiarity of Meraki & Cisco Technology
• Familiarity and understanding with DNS, DHCP & Active Directory
• Understanding of network protocols (VLAN, QOS, WAN & LAN)
• Understanding and familiarity of SAN technology
• Understanding of network hardware, Peripherals & Cabling (Routers, Switches, SFPs, Fibre & Copper Cabling etc)
• Understanding of Microsoft products (Office, O365, Microsoft Teams, SharePoint)
• Racking, cabling and installation and support of hardware: Networking equipment, servers/workstations, desktops, etc
• Deployment of custom OS images
• PC’s and devices mainly using Microsoft deployment products such as WDS, MDT, SCCM and WSUS
• Asset Tracking & Maintaining Inventory
• Experience in virtual environments preferably with Hyper-V & VMWARE
• Monitoring the health and performance of all Windows infrastructure to ensure service availability and Security patching compliance
• Create and maintain documentation of environment processes and procedures
• Ability to work efficiently with minimal supervision
• Enthusiastic, self-motivated & takes direction well to learn & grow.
• A great team player
• Excellent customer service skills required
• Good written & oral communication skills

4 – 5 years of related experience in an Sr. IT support role

• Knowledge of Supporting and Troubleshooting Windows Client (Win 10, Win 11) and Server operating (Win 2012, 2016 +)
• Familiarity of Meraki & Cisco Technology
• Familiarity and understanding with DNS, DHCP & Active Directory
• Understanding of network protocols (VLAN, QOS, WAN & LAN)
• Understanding and familiarity of SAN technology
• Understanding of network hardware, Peripherals & Cabling (Routers, Switches, SFPs, Fibre & Copper Cabling etc)
• Understanding of Microsoft products (Office, O365, Microsoft Teams, SharePoint)
• Racking, cabling and installation and support of hardware: Networking equipment, servers/workstations, desktops, etc
• Deployment of custom OS images
• PC’s and devices mainly using Microsoft deployment products such as WDS, MDT, SCCM and WSUS
• Asset Tracking & Maintaining Inventory
• Experience in virtual environments preferably with Hyper-V & VMWARE
• Monitoring the health and performance of all Windows infrastructure to ensure service availability and Security patching compliance
• Create and maintain documentation of environment processes and procedures
• Ability to work efficiently with minimal supervision
• Enthusiastic, self-motivated & takes direction well to learn & grow.
• A great team player
• Excellent customer service skills required
• Good written & oral communication skill