MICROSOFT SOLUTIONS ENGINEER (2ND LINE SERVICE DESK ENGINEER)

Based: Hemel Hempstead, with hybrid working
Type: Full-time
Salary: Up to £35k
Eligibility: You must be eligible to work in the UK
As a result of rapid growth plans a fantastic opportunity has arisen for a Microsoft Solutions Engineer to join our team of dedicated technical experts, reporting to the IT Service Desk Team Leader. This is an ideal opportunity for somebody who is looking to start their career within the IT function. We can offer you long term career development within a well-established and growing technical team of Tier 1, Tier 2 and Tier 3 Engineers.
This is a full time, permanent role, offering an immediate start for a Microsoft Solutions Engineer who enjoys working within a busy and fast paced technical environment. This role has been created to support the rapid expansion of the company and would suit a highly competent individual with strong and effective communication skills
The successful candidate will be required to complete a satisfactory DBS check.

KEY SKILLS:

• Experience in supporting Windows Desktop
• Strong people skills
• Understanding of networking fundamentals TCP/IP DNS DHCP
• Able to be self sufficient and driven
• Willing to learn new skills
• Knowledge of AV equipment
• Experience of troubleshooting issues with printers and network shares
• Ability to provide VIP support both remote and face to face
• Detail oriented and organised
• Have an ability to work independently, autonomously and take initiative
• Can multi-task and proactively manage various issues and conflicting priorities
• Have strong and effective written and verbal communication skills

In addition, the ideal candidate would also have experience in the following areas, however this is not essential.

• MDM (Mobile Device Management) Especially
• Experience in supporting Apple MacOS / Ios and MS Windows
• Familiarity with an ITSM tool
• Softphone Management

YOU WILL BE RESPONSIBLE FOR:

• Responding to and resolving technical queries from end users and VIPs via ITSM tool
• MDM Administration
• Desktop troubleshooting
• Ensuring Customer Documentation is kept up to date
• Working with the team to identify and implement changes to Customer Environments to address common issues
• Providing the highest level of Customer Service
• Equipment request handling
• Device management and stock control
• Updating assets on our Asset Management system
• Incoming call handling