Job Description: Microsoft Tech Support Specialist
Reports To: NOC Manager
Classification:
Non-Exempt
Department: Tech Support
Position Type:
Full-Time
At SmartChoice, we’re reshaping the way businesses communicate, connecting them with innovative solutions through our SMART Network. As a trusted Voice Carrier, Internet Service Provider, Microsoft Teams Partner, and Service Expert, we help companies nationwide achieve new levels of performance with our tailored and cutting-edge technology. We’re passionate about delivering exceptional white-glove service, and our team is key to keeping businesses moving forward.

JOB OVERVIEW:

We’re seeking a versatile, experienced technical professional to manage and modernize our Microsoft infrastructure and help our clients do the same. The right candidate will be comfortable leading projects like migrating to Microsoft Entra, optimizing Azure and Microsoft 365 environments, and solving complex technical issues across a variety of systems for both internal team members and Clients. This role is an ideal fit for someone who has deep technical expertise combined with excellent communication and customer service skills.

Supervisory Responsibilities:

• None.

Customer Experience

• Communicate clearly and positively with clients at all skill levels.
• Build strong, trust-based relationships.
• Create positive experiences through professionalism, empathy, and solution-focused thinking

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• Strong hands-on experience with:
• Microsoft 365 administration
• Microsoft Entra (Azure AD)
• Azure administration
• Intune
• Active Directory
• Microsoft Certifications Preferred.
• 4+ years IT experience
• Proven track record of leading infrastructure upgrades and migrations.
• Ability to troubleshoot complex technical issues independently.
• Excellent communication skills—verbal and written.
• Strong organizational skills and ability to manage multiple projects.
• Positive, collaborative, and customer-focused mindset.
• Expertise in the telecommunication industry is a plu

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds at times

RESPONSIBILITIES:

Microsoft Infrastructure

• Overhaul and manage Microsoft environments, including migration to Microsoft Entra, for both SmartChoice and Enterprise Clients.
• Maintain and optimize Microsoft 365, Azure AD/Entra, Intune, and Active Directory.
• Implement security best practices and improve efficiency through automation.
• Implement and manage SMS integration for Microsoft Teams - manage current Yakchat White label program.

Security and Compliance:

• Collaborate with the CTO and CISO to develop and implement robust Group Policies and Security Policies.
• Plan and execute regular backups, disaster recovery, and business continuity testing.
• Conduct system health monitoring, performance optimization, and regular security audits.
• Manage Active Directory environments, ensuring optimal group policy implementation.

Client Projects

• Assess client Microsoft environments and lead modernization projects.
• Provide ongoing support for Microsoft 365, Azure, Intune, and related technologies.
• Advise clients on best practices for security, identity management, and infrastructure.

General Higher-Level Technical Work

• Tackle escalated technical issues that require advanced problem-solving.
• Collaborate with internal teams to deliver exceptional client outcomes.
• Stay informed on Microsoft product updates and industry trends.
• Perform other duties as assigned.

Customer Experience

• Communicate clearly and positively with clients at all skill levels.
• Build strong, trust-based relationships.
• Create positive experiences through professionalism, empathy, and solution-focused thinking.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• Strong hands-on experience with:
• Microsoft 365 administration
• Microsoft Entra (Azure AD)
• Azure administration
• Intune
• Active Directory
• Microsoft Certifications Preferred.
• 4+ years IT experience
• Proven track record of leading infrastructure upgrades and migrations.
• Ability to troubleshoot complex technical issues independently.
• Excellent communication skills—verbal and written.
• Strong organizational skills and ability to manage multiple projects.
• Positive, collaborative, and customer-focused mindset.
• Expertise in the telecommunication industry is a plus

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds at times.

Perks:

• Competitive salary with performance-based incentives
• Comprehensive health benefits (medical, dental, vision, life insurance)
• Generous paid time off
• Employer-matched 401(k)
• Monthly cell phone stipend
• Employee Assistance Program
• Generous PTO

What We Offer:

• Culture of Innovation: You’ll be part of a forward-thinking team that’s driving the future of business communications.
• Growth Opportunities: As SmartChoice continues to expand, so do the opportunities for our team members to take on new challenges.
• Fun & Collaborative Environment: We’re serious about our work, but we also know how to have a good time. From team-building events to spontaneous brainstorming sessions, SmartChoice is a place where your voice will be heard, and your efforts will be recognized.

At SmartChoice, we embrace a work culture that champions teamwork, creativity, and fun while striving for excellence in everything we do. We believe that when passionate individuals come together, great things happen. If you’re looking to contribute to a growing company that is shaping the future of business communication, we want you on our team. Apply now and start making your mark at SmartChoice!
SmartChoice provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type is not tolerated.
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