THIS POSITION IS CONTINGENT UPON CONTRACT AWARD

We are looking for a User Engagement and Outreach Representative to serve as a Subject Matter Expert (SME) on innovative applications of overhead support, addressing tasks from DoD and IC communities. This role will advocate for the development and integration of new capabilities and tradecraft to tackle the challenges faced by the Combatant Command (CCMD) and its components.
The User Engagement Representative will provide valuable insights into the pressing needs of specific Combatant Command and how the customer’s capabilities can meet those demands. This position will focus on fostering multi-agency, multi-int solutions to various issues while offering support to relevant organizations.

REQUIRED QUALIFICATIONS:

• Active TS/SCI clearance with polygraph required
• Bachelor’s degree and 5 years of relevant professional experience (May have HS with 10 years, or Associate’s with 8 years, or Masters with 3 years of experience in lieu of Bachelor’s)
• Must be highly self-motivated with a strong technical and leadership background, demonstrating professionalism and tact under pressure
• Excellent verbal and written communication skills are essential for effective coordination with diverse stakeholders including senior military officials and government personnel
• Deep understanding of the intelligence community, with proven experience in technical fundamentals relating to IC collectors, mission control, and processing
• Capability to thrive in a fast-paced and dynamic environment, maintaining a customer-focused approach in community forums
• Familiarity with SIGINT and GEOINT systems, along with visualization and collaboration tools that enhance the utility of customer capabilities for users

DESIRED QUALIFICATIONS

• Masters with 8+ years of relevant professional experience
• Knowledge of Electro-optical, RADAR, SIGINT, Communications, Mission Management, and Mission processing systems supporting space and ground architecture
• Ability to be flexible to handle multiple priorities and to work flexible schedules as necessary
• Strong analytical, problem-solving, and decision-making capabilities
• Proficient communications skills and ability to serve as a trusted advisor

• Capture and prioritize user intelligence needs and requirements, addressing any gaps
• Facilitate prompt responses to intelligence requests using customer enterprise solutions
• Assist users in communicating their support needs to the Intelligence Community (IC)
• Ensure users have knowledge of and access to customer systems and services, and provide tailored training and briefings
• Engage with the Department of Defense and IC, leveraging expertise across disciplines
• Act as a liaison between forward-placed staff and the customer, integrating fully within host organizations
• Assess user needs, recommend actions to utilize customer capabilities effectively, and provide situational awareness of user requirements to the customer and IC
• Communicate user priorities and shortfalls to relevant customer offices, documenting engagements in government knowledge management tools
• Educate users on customer capabilities and ensure awareness of operational status and resource issues
• Promote user involvement in shaping ongoing projects and customer forums, and facilitate rapid responses with enterprise solutions
• Function as an action officer for customer leadership and manage customer relationships, tracking user needs and metrics