ABOUT THE COMPANY:

Waste is an independent creative agency founded in 2006. We connect entertainment brands with their fans, to drive creativity, culture and commercial success. A virtuous circle we call ‘Brands powering fans, powering brands’.
Clients include the mobile gaming giant, Supercell (Clash of Clans, Brawl Stars). Our remit is player acquisition and retention, built around community listening and high-speed, high-quality content creation. We also work with the mighty Nintendo, creating TV, OOH and integrated marketing campaigns, for both hardware and software. Other notable clients include Riot Games (League of Legends), EA, Ubisoft, Sega, Verizon Media and most recently Zynga.
In 2020 we were named both “The Drum Content Marketing” and “Digital Industries (DADI)“ Agency of the year. Globally we employ 70+ specialists covering strategy, creative, social, content, experiential, OOH, and TV. We have physical offices in London & LA, and work with brands around the world.
Our approach to everything is shaped by The Waste Way (our company values), and an entrepreneurial spirit. It’s seen us win 100+ awards, including Art Director’s Club, Awwwards, BIMA, D&AD, Clios, Design Week, The Drum, The FWA, Marketing Week Masters, and The Webby Awards. We brew our own craft beer, the Waste Pale Ale, a favourite with clients and partners. And we’ve recently started our own animation production company, This Thing of Ours. We also support the UK based gaming charity, SpecialEffect.
Are you a seasoned AM, SAM or AD looking for a great role in an award-winning creative agency? Read on…

ABOUT THE JOB:

Waste is searching for a Mid Weight Account Manager dedicated to the day-to-day running of the EA client account. This role involves running accounts with a focus on Performance Marketing (User Acquisition).
The role is to ensure client satisfaction with Waste’s activities via smooth production and project management, building client relationships, and seeking out opportunities to grow the account and deliver on the wider account plans, as set by the Account Director.
The Account Manager will be responsible for the end to end running of the account. This includes acting as the main point of contact for the client, seeking and receiving briefs, running those briefs through the studio and ensuring briefs are delivered on time, on brief and on budget.
A key part of the role is building strong relationships with the gaming client and developing a deep understanding of them, their products, and the wider industry in order to be able to best support their needs. This should help the Account Manager seek out opportunities for new projects where Waste can assist the client in achieving their objectives.
The role sits within the Client Service team, though works closely with the Delivery (Production) team.
This is a varied role which will require a demonstrable passion & experience within gaming, supported by a background which may include experience within sales, account management, marketing or creative agencies.
This is a fixed-term contract, to start ASAP and end January 31st 2026.

REQUIREMENTS

• Minimum 3 years proven creative agency or performance marketing agency experience, working with big brands and managing multiple clients or key stakeholders.
• Experience budgeting, scoping and supervising low to mid level projects
• Experience developing project workflows across digital, social, video, 2D and 3D
• Experience managing Creative time
• Experience with gaming or entertainment clients
• Excellent industry knowledge and a thirst for keeping that knowledge ahead of the curve.
• Performance Marketing (User Acquisition) experience
• Fantastic communication skills and a passion for client satisfaction, building relationships that will weather any storms, and making decisions that are client-first.
• The ability to lead proposals and presentations articulately, with incredible brand knowledge and amiability.
• A strong understanding of video and design production processes
• An awareness and love for the financials and an understanding of how to positively present project scopes and proposals to the client.
• As well as the knowledge and experience to interrogate budgets, you’ll have a strong grasp on budget tracking, forecasting and how that fits into the overall picture.
• Enough confidence in your experience, knowledge and client relationships to overcome unforeseen challenges.
• Meticulous attention to detail and ability to pick up challenging projects at any phase,

Client Communication

• Acting as the day-to-day point of contact for client comms
• Ensuring the client is up to date with the status of all projects
• Attending all client status meetings / calls
• Attending all client briefing meetings / calls
• Day-to-day account management
• Ensuring you have a deep understanding of the client’s business and their games
• Attending client stand-up
• Attending account reconciliation meetings
• Attending internal account meetings and work check-ins
• Producing SOWs
• Producing Project Timelines

Delivery

• Producing client cost estimates with oversight from the Account Director and Project Director
• Work alongside Creative and Production teams to ensure projects are produced to a high standard, delivered on time and within agreed budget
• Arrange briefings, plan, scope and quote mid-level projects
• Assign operators, lead reviews, track costs and manage project progress
• Project reconciliation and project wash ups
• Monitoring progress against revenue and profitability targets and reporting monthly
• Identify growth opportunities and feed them into client plans with the AD

Client Satisfaction

• Escalating potential high-risk or damaging situations to the AD
• Acting as the point of contact for all new briefs and the early stages of projects where necessary - as agreed with the AD
• Writing creative briefs for mid-scale projects when delegated by the AD and low scale projects