N-iX is looking for a Middle Support Engineer to join our team.

REQUIREMENTS:

• 3+ years of Java or NodeJS development experience
• Experience with AWS services (Lambda, redshift, SNS, SSN, SQS, ECS, RDS, CloudWatch, Kinesis, CodeCommit, ECR, S3)
• Knowledge of non-relational databases (DynamoDB)
• Knowledge of RDBMS (MySQL)
• At least an Upper-Intermediate level of English
• Experience in technical support (issues troubleshooting)

• Own support tickets and troubleshooting within the existing tools, and services
• Investigate Technical Issues: reported problems and bugs, identify an issue’s root cause, describe an issue’s symptoms
• Quantify an issue’s scope and propose a solution
• Working with internal cross-functional teams to solve technical problems
• Solving technical problems, demonstrating product value, and communicating clearly and effectively to technical and non-technical audiences
• Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
• Document support ticket resolution and apply these fixes for customers