Middle Technical Support Specialist at GR8 Tech

, , -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Client Support, Problem Solving, Jira, Confluence, Multitasking, Emergency Handling, Browser Developer Tools, System Logs, Monitoring Dashboards, Cloudflare, ITIL

Industry

Software Development

Description

GR8 Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win. We deliver high-impact, full-cycle tech solutions designed to scale. From seamless integration and expert consulting to long-term operational support, our platform powers millions of active players and drives real business growth. It’s more than just a product — it’s the iGaming Platform for Champions, built for those who play to lead. We know the game and how to take it to the next level. With 1000+ talented professionals on board, we don't just build tech — we build success stories for iGaming operators all over the world. Our ambition drives us, our people make it real. Join us and be part of building champion-level success! What You’ll Be Driving: Reproducing, analyzing, and evaluating technical issues to resolve them independently or escalate as required; Creating business incident tickets in the internal system, reviewing them regularly, validating categorization, and ensuring compliance with SLAs; Collaborating closely with internal teams (DevOps, QA, Product, etc.) to identify root causes and drive resolutions; Monitoring product stability and proactively engaging the relevant departments during high-priority or urgent incidents; Ensuring incident SLAs are met, escalating unresolved or blocked issues accordingly; Acting as the first line of technical defense for our clients - balancing both client-centric communication and technical problem-solving. What Makes You a GR8 Fit: Minimum 1 year of experience in technical support, preferably in a B2B environment; English proficiency at least B2 level and fluency in Russian or Ukrainian; Comfortable using Jira for task tracking and Confluence for documentation; Strong client support skills and understanding of how technical issues affect business operations; Ability to multitask and work in different shifts, including nights; Able to handle emergencies effectively and know when to escalate to senior team members; Confident using browser developer tools to identify website bugs and interpret common web error codes (e.g., 404 Not Found); Knowledge of system logs (e.g., ELK) and monitoring dashboards (e.g., Grafana) is a plus, as well as familiarity with Cloudflare and standard IT processes (ITIL). Why You’ll Love Working Here: Benefits Cafeteria An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it: Sports – gym, yoga, or any activity to keep you active; Medical – insurance and wellness services; Mental health– therapy or coaching support; Home office – ergonomic furniture, gadgets, and tools; Languages – courses to improve or learn new skills. Work-life Parental support with paid maternity/paternity leave and monthly childcare allowance; 20+ vacation days, unlimited sick leave, and emergency time off; Remote-first setup with full tech support and coworking compensation; Regular team events – online, offline, and offsite; Learning culture with internal courses, career development programs, and real growth opportunities. Our Culture & Core Values GR8 Tech culture is how we win. Behind every bold idea and breakthrough is a foundation of trust, ownership, and a growth mindset. We move fast, stay curious, and always keep it real, with open feedback, room to experiment, and a team that’s got your back. FUELLED BY TRUST: we’re open, honest, and have each other’s backs; OWN YOUR GAME: we take initiative and own what we do; ACCELER8: we move fast, focus smart, and keep it simple; CHALLENGE ACCEPTED: we grow through challenges and stay curious; BULLETPROOF: we’re resilient, ready, and always have a plan. To keep things efficient, please apply only for roles that closely match your experience.

Responsibilities

The role involves reproducing, analyzing, and resolving technical issues while collaborating with internal teams. Additionally, the specialist will monitor product stability and ensure compliance with incident SLAs.