LARGE COMPANY WITH GREAT AMBITIONS AND CLOSE RELATIONS

efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with complete, flexible, customizable, and scalable software to enable their growth. efficy’s platform includes products for marketing automation, sales, project management, customer service, and customer nurturing. Currently, more than 300,000 users from 63 countries use efficy’s tool.
Founded in 2005 and headquartered in Brussels, efficy’s around 500 employees work in local offices in Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Warsaw, Hong Kong, or remotely.
Our mission is to contribute to the success of every company by helping them transform customer data into customer insight while simplifying the work of their employees.
In efficy, two days are rarely the same, and things are changing rapidly. So, fasten your seat belt, and join us on the journey.

A UNIQUE WORK EXPERIENCE & COMPANY CULTURE

We want our employees to thrive in their daily lives, and therefore you can expect challenges, online music quizzes, onsite ping-pong tournaments, and lots more. Communication is informal, and your colleagues are only a short call away.

• Migration Execution: Manage the complete migration process using automation tools to ensure timely and accurate customer transitions.
• Customer Platform Configuration: Collaborate with Customer Success Managers (CSMs) to understand and implement the required configurations for each customer on the new platform.
• Data Migration: Oversee extraction, transformation, and loading (ETL) of data, ensuring accuracy, integrity, and security throughout the process.
• Technical Troubleshooting: Apply CRM, database, and migration tool expertise to resolve migration issues and optimize processes.
• Platform Configuration & Testing: Set up platform configurations tailored to customer workflows and conduct testing to ensure a seamless transition.
• Support: Assist Customer Care and CSMs in addressing post-migration technical issues and configuration adjustments.
• Documentation: Maintain detailed documentation of migration steps, issues, and solutions to improve future migrations.
• Cross-functional Collaboration: Work closely with Engineering, Customer Care, and Project Managers to ensure smooth project execution and alignment.