WHAT’S THE ROLE?

The Migration Manager is responsible for ensuring the successful execution of Suppliers’ migration from legacy settlement into SMS’s Market Wide Half-Hourly Settlement services, as well as ongoing onboarding and offboarding activity.
Overseeing all supplier migrations, interfacing with Industry via the Migration Control Centre, highlighting trends and implementing efficiencies as migration volumes increase.
Maintaining insights of the process as a whole in order to support both the business and our customers, and have meaningful input into Industry forums.
This role will drive client satisfaction, successfully coordinate resources, and support and implement business objectives.

KEY RESPONSIBILITIES:

• Client Satisfaction: Drive both internal and external client satisfaction through effective resource coordination, communication, and relationship-building
• Resource Planning: Develop model to ensure all elements of migration process are resourced sufficiently, working with other managers as required
• Performance Management: Ensure contractual and Industry SLAs are met consistently and identify and implement improvements as required through coordination of relevant resources
• Monitoring and Reporting: Ensure there are sufficient tools in place to clearly see key metrics and have readily available to share as required
• Policy Adherence: Ensure adherence to all company processes, procedures, and policies throughout migration projects
• Business Growth: Identify and develop opportunities for business growth, both through the upselling of additional services to existing clients but also by identifying and developing opportunities to secure new customers
• Migration Progress Tracking: Track and update migration progress using systems, databases, and management tools to ensure projects stay on schedule
• Client and Stakeholder Communication: Develop and lead communication strategies (method, frequency, stakeholders etc) as well as representing the company in client and Industry meetings, providing relevant updates and insights on the migration process. Maintain strong relationships with internal and external stakeholders
• Documentation and Process Improvement: Working with the wider department, ensure work processes are properly documented, maintained, and implemented consistently. Foster a culture of continuous improvement
• Safety, Health, Environmental, and Quality Systems: Embrace and enforce the company’s safety, health, environmental, and quality systems in project deliver.

TO BE CONSIDERED FOR THIS ROLE, WE WOULD LOVE YOU TO HAVE:

• GCSE (or equivalent) in English and Mathematics.
• Management experience essential,
• Electricity Industry experience desirable
• Experience in managing customer expectations, escalations and delivering best in class Customer Service
• Experience strong leadership skills with experience in resource coordination and performance management.
• Excellent communication skills, with the ability to engage clients, internal teams, and external stakeholders
• Do you have Electricity Industry experience