JOB OVERVIEW

We are seeking a highly organized and customer-focused Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional service while managing various administrative tasks. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
PLACE OF PERFORMANCE: RAF Lakenheath, United Kingdom

REQUIREMENTS

• Previous experience in a front desk or administrative role is preferred.
• Strong customer service skills with a focus on client satisfaction.
• Proficiency in computer skills, including Microsoft Office Suite and Google Workspace.
• Familiarity with multi-line phone systems and excellent phone etiquette.
• Bilingual candidates are highly desirable for effective communication with diverse clientele.
• Strong organizational skills with the ability to manage time effectively.
• Experience in clerical tasks such as data entry, filing, and proofreading is essential.
• Background in dental or medical reception is a plus but not mandatory.
• Personal assistant experience or office management experience will be considered an advantage. Join our team as a Front Desk Agent where your contributions will be valued, and your career can thrive in a supportive environment!
  Job Types: Full-time, Temporary
  Contract length: 12 months
  Pay: £12.21-£22.33 per hour
  Expected hours: 45 per wee

ADMINISTRATIVE TASKS

• shall maintain and regularly update internal tracking documents (e.g., spreadsheets, logs) to ensure accurate reflection of front desk activity and customer engagement.
• shall conduct general administrative tasks including scanning/uploading documents, tracking loan locker checkouts and returns, and monitoring office supply needs.
• shall accurately document all customer services in the AFFIRST system within one (1) business day, following the AFFIRST Desk Guide