Company Description
Located in the heart of Canada’s capital next door to the Parliament Buildings, the landmark Fairmont Chteau Laurier hotel in Ottawa is looking to fill a role of Guest Services Agent.

WHAT IS IN IT FOR YOU:

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package
• Full rate of pay $19.43/hour
  Job Description

Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:

• Retrieve daily room assignment list from your manager and prepare for the day
• To arrive to duty on time in proper uniform
• To be accurate in your count and duties by going to assigned rooms and floors and posting charges and occlusions as per the outlined procedures
• Ensure the handhelds are synced properly and used on the floor according to the Standard operating procedure for re-filling the guest rooms. Operate Handhelds and pagers with ease and confidence by following outlined procedures
• Ensure all equipment is in good working order and to report any malfunctions to your direct supervisor/manager
• Stocking of all items to each room is done accurately and ensure that carts are adequately stocked for the same
• Use the stock report to check that carts are adequately equipped for the restocking procedures and expedite
• To be flexible in the hours of operation of the hotel as business demands are made throughout the day
• To ensure end of day reports are filed and handhelds are synced and charged properly.
• Ensure all individual carts are restocked as per the standard set out by the Refreshment Centre Manager.
• Comply with guest service requests to ensure guest expectations are exceeded
• Responsible for the overall cleanliness of the department and maintain the equipment of refreshment center.
• Responsible for the cleanliness and maintenance of mini bars and its inventories in assigned rooms
• Communicate with the Royal Service department for service requests and VIP rooms
• All side duties as requested by supervisor are completed to standard before departing for the day
• Adhere to Alcohol Handling Procedure Policies

Qualifications

• Excellent communication skills
• Must be detail oriented and accuracy must be a priority
• Previous experience in F & B an asset
• Knowledge of computers an asset
• Smart Serve Training Certification

Additional Information

• Retrieve daily room assignment list from your manager and prepare for the day
• To arrive to duty on time in proper uniform
• To be accurate in your count and duties by going to assigned rooms and floors and posting charges and occlusions as per the outlined procedures
• Ensure the handhelds are synced properly and used on the floor according to the Standard operating procedure for re-filling the guest rooms. Operate Handhelds and pagers with ease and confidence by following outlined procedures
• Ensure all equipment is in good working order and to report any malfunctions to your direct supervisor/manager
• Stocking of all items to each room is done accurately and ensure that carts are adequately stocked for the same
• Use the stock report to check that carts are adequately equipped for the restocking procedures and expedite
• To be flexible in the hours of operation of the hotel as business demands are made throughout the day
• To ensure end of day reports are filed and handhelds are synced and charged properly.
• Ensure all individual carts are restocked as per the standard set out by the Refreshment Centre Manager.
• Comply with guest service requests to ensure guest expectations are exceeded
• Responsible for the overall cleanliness of the department and maintain the equipment of refreshment center.
• Responsible for the cleanliness and maintenance of mini bars and its inventories in assigned rooms
• Communicate with the Royal Service department for service requests and VIP rooms
• All side duties as requested by supervisor are completed to standard before departing for the day
• Adhere to Alcohol Handling Procedure Policie