CRITICAL SKILLS & QUALIFICATIONS

• Experience: Experience in the Hospitality Industry in a similar position or equivalent vocational training certificate.

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• Knowledge of Opera. Organizational skills; Responsibility, Must demonstrate initiative and team work. Knowledge of food, wine and menu items; Knowledge of Hotel emergency & safety policies/procedures. Must have demonstrated excellent interpersonal skills, work effectively under pressure with minimal supervision. Must have excellent conflict resolution skills.

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• Language: Required to speak, read and write English. Additional language is an asset.
• Physical Requirements: Must be able to exert physical effort in transporting 75 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Others

• While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

THE IMPACT OF THIS ROLE

Responsible for ensuring accurate and efficient billing of guest room Mini Bar Charges and maintaining Mini Bar stocks.

KEY RESPONSIBILITIES

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests’ requests.
• Maintain positive guest relation at all times.
• Be familiar with all Hotel services, features and local attraction, activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Responsible for checking all hotel guestrooms for Mini Bar consumption.
• accurately charging the guest account for usage and re-stocking appropriately.
• Required to post charges in Micros and keep accurate detailed reports of all transactions.
• Responsible for cleanliness and organization of Mini Bar storage closet and cart.
• Must maintain accurate inventory of all products daily. Order product through the Purchasing Manager.
• Weekly and monthly product checks ensuring expired items are removed, counted and recorded.
• Perform other duties as assigned.