Mining Technology Support Specialist at Wheeler Machinery Co

Salt Lake City, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Self-Starter, Complex Problem Solver, Microsoft Office 365, ERP Systems, Customer Interaction, Motivational Skills, Teamwork, Communication Skills, Interpersonal Skills, Customer Satisfaction, Time Management, Organizational Skills, Multitasking, Attention to Detail, Team Participation Skills

Industry

Machinery Manufacturing

Description

Description Wheeler Technology provides state-of-the-art productivity, safety, equipment health, autonomy and ruggedized network solutions for mine and construction sites. The Support Specialist has a critical role and has responsibility spanning multiple functions. The Support Specialist must be a self-starter, highly organized, and can solve complex problems with limited supervision. Duties & Responsibilities: Role Based in Salt Lake City, UT. With possibility of travel to additional customer sites in Wheeler’s territory as needed Ensure internal workforce, tools, and equipment are compliant to internal, industry, and customer-site requirements; serve as the subject matter expert on how to achieve compliance and act as the owner for reporting tools Provide oversight to shelf stock quantities, to include reorder recommendations Maintain tool and vehicle inventory, including scheduling repairs/upgrades Calibrations, and procuring new/upgraded equipment as needed Engage in daily safety meetings Install, upgrade and maintain technology on the customer HME fleet Perform quality PM’s on customer HME fleet Other duties as assigned KNOWLEDGE, SKILLS, AND ABILITIES: Self-starter and complex problem solver – ability to deliver results with limited supervision Proficient in computer software systems including Microsoft Office 365 and ERP systems Ability to interact with the customer daily Excellent motivational skills and works well with a team but also able to work alone Effective communication and interpersonal skills and dedication to customer satisfaction Excellent time management and organizational skills and the ability to multitask and prioritize Ability to pay strong attention to detail Ability to interact effectively in multi-disciplined, multi-cultural team environments including working with customers in planning, operations, and maintenance of parts, service, sales, and support personnel Effective team participation skills EDUCATION AND EXPERIENCE: Minimum of 3 years of professional work experience or an associate’s degree. Mining experience preferred. High school diploma is required; higher education is a benefit __________________________________________________________________________________________________________________________ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

Responsibilities

The Mining Technology Support Specialist is responsible for ensuring compliance with internal and customer-site requirements, maintaining tool and vehicle inventory, and performing quality PMs on customer HME fleet. The role also involves installing, upgrading, and maintaining technology on the customer HME fleet.