MINIMUM QUALIFICATIONS FOR HUMAN SERVICES PROGRAM REPRESENTATIVE 1:

Two (2) years of health care program eligibility with advance experience as a team lead or system support specialist
OR
Four (4) years of health care program eligibility experience.
* Bachelor’s degree or higher in health care administration, business administration or related field may substitute for one (1) year of experience

EXPERIENCE MUST DEMONSTRATE:*

• Experience with policy and the federal and state laws and regulations governing Minnesota Health Care Programs and policies, clientele, application processes, eligibility criteria and enrollment operations.
• Experience researching, analyzing information and solving problems in order to make independent decisions
• Working in eligibility and financial technology systems (such as METS, MAXIS, MMIS)

MINIMUM QUALIFICATIONS FOR HUMAN SERVICES PROGRAM SPECIALIST 2:

Three (3) years of health care program eligibility experience.

• Experience with eligibility and financial technology systems (such as METS, MAXIS, MMIS)
• Experience reading, interpreting and implementing policies and procedures.

* Bachelor’s degree or higher in health care administration, business administration or related field may substitute for one (1) year of experience*

PREFERRED QUALIFICATIONS

• Ability to communicate clearly in writing and orally; to present complex information to users in a comprehensive style; and to translate technical and system information for non-technical customer
• Experience working with the Minnesota Eligibility Technology System (METS)
• Experience working with MMIS
• Experience working with MAXIS
• Experience with system procedure manuals (such as ONEsource, MMIS user manual, etc)
• Experience handling multiple priorities in an efficient and effective manner.
• Experience monitoring and analyzing complex data.
• Demonstrated ability to work in a team setting
• Demonstrated dependability and ability to meet deadlines
• Proven customer service skills
• Variety of experiences working effectively with others from different backgrounds and cultures

ADDITIONAL REQUIREMENTS

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need

THE WORK YOU’LL DO IS MORE THAN JUST A JOB.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Responsibilities include:

• Provide critical support, assistance, and instructions to MHCP system users about identified MHCP system problems.
• Act as the expert contact for MHCP system users and other stakeholders to resolve or appropriately escalate MHCP system problems by responding to calls, tickets, emails, and other communication.
• Perform complex, in-depth analysis and diagnosis and implement approved solutions for MHCP user system defects, procedures, work arounds, and policy applications.
• Act on a variety of requests received from MHCP workers, MNIT BAs, FOD staff, and other stakeholders related to MHCP financials.
• Act as an expert for MHCP computer systems to perform formal preproduction system testing and participate in projects.
• Other duties as assigned