Mission Critical Regional Team Manager at Microsoft

Tokyo, Tokyo, Japan -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Operational Control, Resource Allocation, Customer Satisfaction, Technical Talent Acquisition, Performance Management, Project Management, Service Delivery, Interpersonal Skills, Cloud Technologies, Change Management, ITIL Certification, Mentorship, Fiscal Responsibility, Cross-Group Collaboration, Strategic Thinking

Industry

Software Development

Description

Drives customer satisfaction and services revenue through delivery resource development, direction and mentorship. - Drives the staffing process by balancing customer technology needs with resourcing expertise in the team and hires appropriate technical talent to meet the demands of our customers. - Drives and is responsible for billable hours goals. - Participates in Area/Sub resource planning processes, using insights to re-skill or adjust resource levels. - Drives visibility at Area/Sub level around Support for Mission Critical offerings and supports pipeline and contract renewals review. - Influences and manages account team and customer expectations around Mission Critical solutions and leads value driven conversations. Works effectively across multiple roles to successfully achieve business goals. - Conducts overall performance management, including mentoring, assessing resource impact, rewards, etc. - Drives technical and professional role readiness across their team. - Recognizes and develops team members' strengths, aligned to capability needs, resulting in strong delivery results - Consistently handles areas of fiscal responsibility, staying within budget, and effectively staffing, and leading resources - Generates an inclusive workgroup environment, which encourages cross-group collaboration. - Communicates vision, business direction, & workgroup core priorities. - Demonstrates excellent leadership and business impact in driving key business initiatives. - Ensures Governance activities occur in line with Support for Mission Critical standards. A successful CSA Managers focus areas include: Strong leadership, Operational Control (operating and budgeted expense), and Resource Allocation (headcount and staffing plans). You will need to lead and motivate others, evaluate talent, have a high level of selling and customer/partner service skills as well as have the ability to think strategically. Bachelor's degree in Business, Computer Science, Information Technology, or related field required (or equivalent experience) Strong people manager/leader with at least 5 years people management experience (required) 10+ years' of industry, support or management consulting experience. Strong service delivery, time, project and priority management skills. Strong interpersonal skills and the ability to work with customers at the C level. Experience with managing critical and complex customer situations or incidents. Project Management/Prosci Change Management/ ITIL certification is considered as a strong plus. Good understanding of cloud technologies Fluency in professional English and Japanese. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *

Responsibilities

The Mission Critical Regional Team Manager drives customer satisfaction and services revenue through resource development and mentorship. They are responsible for staffing, managing billable hours goals, and ensuring effective communication and collaboration across teams.