Mission IT Operator - Australia at CACI

Pinkenba, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

111500.0

Posted On

16 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Systems, Linux Systems, IT Infrastructure, System Administration, Network Connectivity, Security, Virtualization Technologies, Incident Management, Technical Support, Troubleshooting, Configuration Management, Customer Communication, Enterprise Management Systems, Data Collection, Problem Resolution

Industry

IT Services and IT Consulting

Description

Mission IT Operator - Australia Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular-Long Term Assignment Percentage of Travel Required: None Type of Travel: None * * * You will perform as a Mission IT Operator supporting a 24x7 government mission. You will provide direct support for detecting, isolating, and resolving ground segment problems; and serve as first responder for all site issues. This position requires broad knowledge of both Windows and Linux-based systems across a global environment. Shift Work (4 days on 4 days off – rotating shifts, days/nights) What You’ll Get to Do: - Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems - Analysis techniques and procedures. - Ensure appropriate function of hardware, software, or system functional specifications. - Analyzes, troubleshoots, and resolves issues with IT infrastructure including user systems, servers, storage, and network connectivity. - Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users. - Supports new infrastructure projects. - Maintains all configuration documentation for assigned infrastructure. - Master the steps required to effectively manage and prioritize incidents. - Support in times of high call volume, first-level technical support in a 24x7 world-class service center, responding to inbound incidents and service requests via phone, email, and walk-up channels. - Deliver frontline support for system, application, network, and infrastructure issues, ensuring fast, accurate triage and resolution. - Create and manage support tickets in a web-based ITSM/CRM platform while actively troubleshooting and communicating with end users. Perform initial assessment, triage, and resolution for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams. More About the Role: - Ensure that all technical baseline infrastructure is maintained at an optimal level to satisfy customer mission needs. - Monitor, recognize, evaluate, and correlate system and network problems. - Responsible for maintaining a privileged user level of access, across numerous high-priority systems. - Interface daily with government and partner country senior leadership, system operators, and engineers at the site and across the enterprise. - Interpret system documentation and record problems in appropriate reporting tools. - Support after-action activities, by collecting data that describes the environment at the time of the failure. - Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution. - Restart system services as needed. - Restart system hardware as needed. - Escalate problems to Tier 2 level as required, and notify mission director if priority or severity necessitates. - Coordinate with any required resources across the enterprise to resolve operational issues. - Work with other 24x7 ground segments across multiple locations providing enterprise-level maintenance support, with high customer visibility into all actions and responses. Required Qualifications: - Active TS/SCI with Poly required. - Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification. - AA Degree in a related technical discipline and relevant experience supporting enterprise operations or 3-5 years of related experience in lieu of education requirements. - Excellent communication skills ensuring effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and responses. - Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24x7 operations. Desired Qualifications: - System administration experience to include UNIX, Linux, and Windows platforms - Experience with virtualization technologies and software such as VMware - Knowledge and understanding of Enterprise Management Systems including HP OpenView, and CA-based Concord - ________________________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ________________________________________________________________________________________ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. The proposed salary range for this position is: $55,800 - $111,500 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic. Advance the future of national security while working at the intersection of technology, government, and defense. For more than six decades, CACI has been pioneering ground-breaking solutions and helping our customers harness emerging technologies. CACI offers boundless career opportunities for employees to support their country, grow their skills, and expand their horizons.

Responsibilities

The Mission IT Operator will provide direct support for detecting, isolating, and resolving ground segment problems while serving as the first responder for all site issues. Responsibilities include analyzing and troubleshooting IT infrastructure issues and maintaining system documentation.