MISSION MAZDA INTERNAL SERVICE ADVISOR at Bert Ogden Harlingen Motors Inc

Mission, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Repair Orders, Customer Service, Estimates, Warranty Verification, Cashiering, Automotive Records, Communication, Problem Solving, Time Management, Vehicle Reconditioning, Status Reporting, Approval Processes, Educational Opportunities, Ownership, Dispatching, Subletting

Industry

Motor Vehicle Manufacturing

Description

Description SUMMARY Writing internal service repair orders for new cars and used cars, dispatching work to technicians, and subletting work if necessary ESSENTIAL DUTIES Prepare repair orders and estimates for internal Bert Ogden vehicles for service work. Utilizes Vehicle Reconditioning Software Rapid Recon and keeps updated with proper entries. Maintain “Time to Line” (TTL) under 5 days as reported in Rapid Recon. Follow the used car process from start to finish as established. Report discrepancies and delays on vehicles immediately. Provide daily status reports on all vehicles in process. Maintain individual RO’s below 30 and ensure all receivables are collectable. Verifies warranty and recall status of vehicles. Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. Maintains automotive records by recording problems and corrective actions planned. Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Follows complete Bert Ogden Service process with every service transaction. Performs cashiering duties, to include processing credit card payments, taking cash and giving change as necessary. Perform any additional request from service management. Requirements EDUCATION and/or EXPERIENCE High school diploma, GED, or equivalent. Related experience preferred. PHYSICAL REQUIREMENTS Must be able to lift up to 20 pounds at times. Prolonged periods of walking and sitting. Occasional lifting, standing, crawling, reaching, use of stairs. OTHER REQUIREMENTS Valid Texas Driver's License Pass Background Check Pass Drug Test Must be 21 Years-Old or older EMPLOYMENT BENEFITS INCLUDE: Paid Vacation and Holidays 401(K) Vision Insurance Dental Insurance Medical Insurance

Responsibilities

The Internal Service Advisor is responsible for writing internal service repair orders, dispatching work to technicians, and managing the service process for both new and used vehicles. This includes preparing estimates, maintaining records, and ensuring customer satisfaction throughout the service process.