Mitigation Sales Specialist at Bill Howe Plumbing

San Diego, California, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Water Damage Restoration, Sales, Communication, Technical Expertise, Customer Care, Time Management, Documentation, Consultative Selling

Industry

Consumer Services

Description

Our Company Since 1980, we've grown to become San Diego's largest family-owned and operated full-service residential and commercial plumber company. We specialize in plumbing, heating, and air conditioning, restoration and flood, reconstruction, and lining services. As part of our Bill Howe team, you'll work within a fun and supportive culture where your voice matters. We focus on legendary customer service and take pride and great care in every service we provide to our customers and their families, the Bill HOWE Way. Workplace Values The Service Manager will be expected to operate in line with our workplace core values which are: The Bill H.O.W.E Way Heart: Fiercely committed to the needs of our employees, communities, and customers Opportunity: Focused on building career paths, promoting from within, and offering competitive training and educational opportunities World-Class: The BEST at what we do Ethical: Transparent, fair, and ethical Job Summary The Mitigation Sales Specialist is a hybrid role responsible for both technical mitigation leadership and sales performance. This position conducts on-site damage assessments, scopes and sells mitigation work, and serves as a primary point of contact for customers, insurance representatives, and internal teams. This role requires strong restoration knowledge, the ability to sell and close jobs in the field, and a high level of professionalism when working with customers during emergency situations. Why This Role Matters The Mitigation Sales Specialist plays a critical role in protecting properties, supporting customers during emergencies, and driving revenue growth. This position bridges technical expertise and sales excellence to ensure customers receive the right solution-quickly, professionally, and with confidence. Essential Duties and Responsibilities Sales & Business Development Achieve growth and meet daily sales targets through direct, in-field selling. Sell mitigation services to residential and commercial customers following water, mold, sewage, and fire losses. Make clear, professional recommendations to customers regarding mitigation options and next steps. Identify new business opportunities through direct sales activity, networking, data mining, and referrals. Generate self-sourced leads from prior customers, relationships, and referral partners. Obtain signed work authorizations and collect payments as directed. Mitigation (Water & Mold) & Technical Responsibilities Conduct initial on-site assessments to determine damage extent, scope of work, and remediation strategy. Perform accurate moisture mapping and job sketching. Utilize metering tools including thermal cameras, penetrating and non-penetrating meters, and hygrometers. Communicate scope of work clearly with customers, insurance adjusters, project managers, and internal teams. Accurately track and allocate materials and equipment used on each project. Document projects thoroughly through photos, field notes, reports, and sample retention. Service Checks / Inspections Coordination & Documentation Ensure all required documentation is completed accurately and timely for each job. Maintain detailed records within company systems from initial assessment through project handoff. Collaborate with mitigation, reconstruction, and project management teams to ensure smooth execution. Qualifications 2+ years of Water Damage Restoration experience IICRC WRT Certification Proven ability to sell mitigation services and close jobs in the field Strong communication, presentation, and interpersonal skills Ability to read and understand mechanical drawings, sketches, and job scopes Valid driver's license with a clean driving record Preferred Experience working directly with insurance adjusters Knowledge of restoration estimating, scoping, and workflows Sales experience within restoration, mitigation, or construction environments Bilingual (English/Spanish) a plus Core Competencies Consultative Selling - Educates customers and confidently closes work Technical Expertise - Strong understanding of mitigation processes and tools Customer Care - Calm, professional presence during stressful situations Accuracy & Documentation - Strong attention to detail and compliance Time Management - Balances multiple active jobs and priorities effectively Physical Requirements Ability to lift, push, pull, and move up to 50 lbs Regular standing, walking, bending, squatting, climbing stairs, and reaching Ability to operate standard office equipment (computer, phone, scanner, etc.) Environmental Conditions Daily travel to multiple job sites in a company vehicle Work performed indoors and outdoors in varying temperatures and weather conditions Exposure to moderate/high noise levels, dust, fumes, and airborne particles

Responsibilities

The Mitigation Sales Specialist is responsible for conducting on-site damage assessments and selling mitigation services. This role requires strong restoration knowledge and the ability to effectively communicate with customers and insurance representatives.