WE’RE LOOKING FOR A PASSIONATE MIXED METHOD RESEARCHER TO JOIN OUR RAPIDLY EXPANDING CRO TEAM, WITH THE ABILITY TO DEEP DIVE INTO USER BEHAVIOURS, MOTIVATIONS, AND NEEDS, TRANSLATING THOSE INSIGHTS INTO ACTIONABLE RECOMMENDATIONS.

We’re a leading digital agency, and our rapidly expanding Insights & Planning team is seeking a talented individual to help us create exceptional digital experiences for a diverse range of clients.
This isn’t just about collecting data; it’s about understanding people. You’ll report to our Research Manager and collaborate closely with our Head of Insight & Planning, designers, CRO specialists, and strategists, ensuring user-centred design is at the heart of everything we do.

• Lead user research : Plan, design, and execute a variety of qualitative and quantitative research, including moderated and unmoderated user testing, depth interviews, card sorting, and tree testing.
• Manage surveys : Develop, script, launch, analyse, and report on surveys to gather crucial quantitative data and support brand tracking.
• Generate powerful insights : Analyse research findings to identify patterns, trends, and key insights. You’ll transform complex data into clear, concise, and actionable recommendations.
• Create user documentation : Develop and evolve user personas and customer journey maps to effectively communicate user needs and experiences across the agency and with clients.
• Collaborate cross-functionally : Work hand-in-hand with UX/UI designers, developers, project managers, and strategists to embed user insights directly into the design and development process.
• Present & report : Prepare and deliver compelling research reports and presentations to internal teams and clients, effectively communicating your findings and recommendations.
• Drive best practices : Contribute to the continuous improvement of our research methodologies and tools, ensuring we always use the most effective and innovative approaches.