MK Casino - Casino Manager at MERKUR Casino UK

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

40000.0

Posted On

01 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Personal Management License, Casino Management, Customer Service, Leadership, Team Motivation, Communication, Problem-Solving, Gaming Procedures, AML Processes, SG Processes, LCCP Knowledge, Revenue Maximization, Decision Making, Flexibility, Health and Safety Compliance, Responsible Gambling Promotion

Industry

Gambling Facilities and Casinos

Description

It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us We're committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Want to be part of the team to kickstart a successful new casino in the heart of Milton Keynes? Then we are looking for you! Position: Casino Manager Location: Milton Keynes Casino Hours Per Week: 40 Salary: £40,000 At MERKUR Casino we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heartbeat of our Casino that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that. We have an opportunity for a Casino Manager who will be responsible for oversight of the day-to-day operation of the casino. The role is fundamental in displaying visible leadership through developing, motivating and empowering team members to deliver an engaging customer experience and by leading in example in ensuring that core service values are demonstrated. The Casino Manager will also be the core link between the casino staff and senior management and senior stakeholders. Who Are Merkur? MERKUR Slots are part of the MERKUR Group (formerly the Gauselmann Group) since its acquisition in 2012. The MERKUR Group, founded in 1957, operates internationally, with a strong presence in Germany and numerous other countries including Spain, Serbia, Czech Republic, and the Netherlands, and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 230 high street Adult Gaming Centres under our MERKUR Slots Brand. Have we got your attention? Want to know what’s in it for you? About you: We are looking for and experienced casino manager with the following: Must possess a Personal Management License (Gambling Commission). Minimum 3 years’ experience or in a similar role. Good written communication skills. Excellent problem-solving skills. Strong knowledge of gaming procedures. Strong knowledge of AML and SG processes. Good understanding of LCCP. Proven experience in managing a team in a casino environment. Proven ability to manage gaming activities to maximise revenue. Proficient in decision making. Flexible with a positive attitude towards change. Being flexible and able to work a variety of shifts including night shifts and weekends. Ideally candidates will live in Milton Keynes Benefits: 28 days holiday (including Bank Holidays) Excellent Career Progression Opportunities Contributory Pension Scheme Life Assurance Discounts with high street retailers and restaurants through our benefits portal Employee assistance programme Duties include but not limited to: Ensuring the casino is compliant with all legislation including but not limited to Gambling Act 2005 and Licensing Act 2003. Ensuring all staff are adhering to high standards of customer service. Be the key point of contact on site in the absence of the General Manager/Deputy General Manager. Monitor business to maximise revenue stream. Oversee development of staff from trainee level upwards. Take ownership of any other role that may be assigned to them, including oversight of a specific team/department, leading a project or other relevant duties. To promote the company in a professional and positive manner with both internal and external contacts or at any other opportunity. To ensure a good working environment is established in order to obtain the maximum commitment of staff. Adhere to key competencies applicable to role. To adhere to all company health and safety practices and procedures and take any necessary action should an issue arise. To attend and conduct meetings as and when required. To respond positively, promptly and appropriately to all internal and external customer requests. Responsible for understanding and ensuring compliance with internal Responsible Gambling policies and UK Gambling Commission Licence Codes of Conduct and Practice (LCCP) To promote awareness of Responsible Gambling strategies and procedures. To be proactive in safeguarding our customers and the business by ensuring that standards of compliance both internally and externally are delivered to the highest level and opportunities to improve are identified to support the business objectives. In keeping with accepted principles of good Company practice, you may be required to undertake additional or alternative duties related to your position as directed from time to time by your Line Manager. Full job description can be provided on request. Want to know more? Apply today and our recruitment team will be in touch! MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated. MKCAS If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen. MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience. Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience. Find out more about us and our brand by visiting our website http://merkurcasinouk.com/career-opportunities/

Responsibilities

The Casino Manager will oversee the day-to-day operation of the casino, providing visible leadership to develop, motivate, and empower team members to deliver an engaging customer experience. This role also serves as the core link between casino staff and senior management/stakeholders while ensuring legislative compliance.