MK Casino - Guest Relations Host at MERKUR Casino UK

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

12.87

Posted On

08 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Conflict resolution, Cash handling, Food and beverage service, Responsible gambling compliance, Electronic gaming machine support, Reception duties, Reporting

Industry

Gambling Facilities and Casinos

Description

It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us We're committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Want to be part of the team to kickstart a successful new casino in the heart of Milton Keynes? Then we are looking for you! Position: Guest Relations Host Location: Milton Keynes Casino Hours Per Week: 40 Pay Rate: £12.87 At MERKUR Casino we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heartbeat of our Casino that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that. The Guest Relations Host will cover the reception area and guest services desk, along with being the primary support for the electronic gaming machines. This will involve greeting customers, managing the cloakroom, assisting with machines, helping customers with disputes regarding machines and providing excellent customer service. Who Are Merkur? MERKUR Slots are part of the MERKUR Group (formerly the Gauselmann Group) since its acquisition in 2012. The MERKUR Group, founded in 1957, operates internationally, with a strong presence in Germany and numerous other countries including Spain, Serbia, Czech Republic, and the Netherlands, and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 230 high street Adult Gaming Centres under our MERKUR Slots Brand. Have we got your attention? Want to know what’s in it for you? About you: We are looking for Excellent customer service skills. Good written and verbal communications. Has the ability to explain offers and promotions. Experience in serving food and beverages is desired Previous experience working with electronic gaming products would be advantageous. Being flexible and able to work a variety of shifts including night shifts and weekends. Ideally candidates will live in Milton Keynes Benefits: 28 days holiday (including Bank Holidays Excellent Career Progression Opportunities Contributory Pension Scheme Life Assurance Discounts with high street retailers and restaurants through our benefits portal Employee assistance programme Duties include but not limited to: Providing excellent customer service, as the first and last point of contact for all customers and visitors. Registering customers to the membership scheme, ensuring all relevant information is captured. Assisting customers with general enquiries. Assisting customers with electronic gaming issues. Managing cloakroom control. Assisting F&B team with serving food and drinks. Compiling and sending specific reports. To adhere to all company health and safety practices and procedures and action as appropriate should any issue arise. To attend and conduct meetings as and when required. Responsible for understanding and ensuring compliance with internal Responsible Gambling policies and UK Gambling Commission Licence Codes of Conduct and Practice (LCCP) To promote awareness of Responsible Gambling strategies and procedures. Ensuring Responsible Gambling is an integral part of the daily operation. To be proactive in safeguarding our customers and the business by ensuring that standards of compliance both internally and externally are delivered to the highest level and opportunities to improve are identified to support the business objectives. In keeping with accepted principles of good Company practice, you may be required to undertake additional or alternative duties related to your position as directed from time to time by your Line Manager. Full job description can be provided on request. Want to know more? Apply today and our recruitment team will be in touch! MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated. MKCAS If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen. MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience. Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience. Find out more about us and our brand by visiting our website http://merkurcasinouk.com/career-opportunities/

Responsibilities

The Guest Relations Host is responsible for providing excellent customer service at the reception and guest services desk. They will also assist customers with electronic gaming machines, manage the cloakroom, and support the food and beverage team.