Roles And Responsibilities

• Day-to-day operation management of MMS, incorporating administration of MMS helpdesk tickets, user and security group management;
• Acting as MMS champion and gatekeeper, ensuring all changes adhere to relevant change management procedures, proactive proposal of solutions or recommendations to improve system capabilities and data quality and integrity;
• Coordination and facilitation of User Acceptance Testing (UAT), incorporating development of UAT scripts to define Pass/Fail criteria;
• Development and updating of technical documentation and processes, including work instructions, procedures and training materials to document technical solutions and support processes;
• Development and delivery of MMS training materials across all business functions and departments;
• Perform necessary maintenance on MMS hardware and software, incorporating record capture, system performance reports, and engagement with stakeholders to identify root cause;
• Development of complex SQL queries to support business user requirements;
• Supporting and monitoring MMS third-party integrations;
• Deputise for the MMS Solution Architect Manager for periods of leave, or as required;
• Assist in the development of business cases to support strategic investment in systems, processes and/or solutions to enhance system and/or data capabilities;
• Perform other duties as instructed/directed/agreed with the MMS Solution Architect Manager or Line Management;
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Key Skills

• Self-motivated and resilient, with strong organisational skills to effectively and efficiently manage and prioritise multiple workstreams in a fast-paced team-orientated environment.
• Excellent written and verbal communication skills, with an ability to develop detailed documents and processes, and translate technical requirements to non-technical audiences.
• Strong problem-solving skills, with an ability to logically approach problems in order to understand issues, identify root cause, and propose appropriate recommendations or solutions.
• Ability to engage internal and external stakeholders across various functions and departments in order to manage expectations, extract information, influence change, and work collaboratively to achieve successful outcomes.
• Ability to understand complex systems and willingness to learn new software-based applications and methods of working.
• High attention to detail and committed to data integrity.
• Ability to work autonomously with minimal direction.
• Able and willing to share opinion, challenge the ‘norm’ and contribute ideas and suggestions to improve working practices.