MNSW - Program Manager Translation Services & Performance at Department Of Family And Community Services nsw

Parramatta, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

142665.0

Posted On

08 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Translation Management, Project Management, Quality Assurance, Communication Skills, Performance Evaluation, Team Leadership, Change Management, Customer Satisfaction, Operational Efficiency, Inclusive Language Practices, Computer Assisted Translation Tools, Workflow Management, Strategic Advisory Services, Feedback Management, Continuous Improvement

Industry

Government Administration

Description

Program Manager, Translation Services and Performance Multicultural NSW Location- 8/56 Station Street, Parramatta Employment Type: Temporary full time up to 30 June 2026 with a possibility of extension or ongoing. Salary- Clerk Grade 9/10 - $129,464- 142,665 plus employer contribution to superannuation and annual leave loading Your role Multilingual NSW Whole of Government Translation Services provides language services to NSW Government agencies to remove language as a barrier to increase access to information and government services. The Program Manager, Translation Services and Performance is responsible for effective delivery of language services (predominantly for Multilingual NSW) through the assessment and allocation of projects to translators/interpreters and the accurate reporting against program objectives, workforce performance and targets. This role leads a team through change management initiatives for continuous improvement to support the delivery of quality and industry leading language services. What you’ll do Lead quality-driven translation services, including the standards, procedures and protocols across the translation project workflow, to meet the strategic objectives of Language Services and industry standards, within budget and timelines. Develop and maintain a performance framework to evaluate and track the effectiveness of Multilingual NSW translation services and initiatives, aligning indicators and targets with service quality, workforce capability, customer satisfaction, and operational efficiency, whilst at the same time identifying opportunities and gaps for new service offerings. Provide strategic translation advisory services ensuring clear and detailed communication throughout the project delivery lifecycle, such as from clients to translators to internal production teams, for efficient and successful project completion. Manage client and workforce feedback in line with standard policies and procedures, driving quality performance and service delivery. You will also lead a team through transformation, work collaboratively across the organisation and sector whilst driving a continuous improvement and customer-focused culture. What we’re looking for We are looking for motivated and committed individuals with: Relevant tertiary qualifications in translation or equivalent experience in high volume translation project management Demonstrated expertise and experience in the set up and use of translation management systems, computer assisted translation tools and inclusive language practices, to manage high volume and quality translation projects. Demonstrated expertise and experience in the execution of quality standards and procedures of translation project management Exceptional communication skills with the ability to present and write for a diverse audience Download the role description. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you. We do work that really matters At Multicultural NSW you’ll be helping connect and unite people to develop resilient and welcoming communities. You’ll be supporting NSW to be the most successful multicultural society in the world. Our work matters. We offer a range of rewarding career opportunities that allow us to promote cultural and religious diversity and social harmony. What We Offer We offer a variety of benefits, including: A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on https://multicultural.nsw.gov.au/ Are you ready to join us? Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role: Describe a time you had to lead a team through the consistent application of translation management workflow for high volume output? What translation management system did you use, what approach did you take, what key messages did you focus on and what was the outcome? Tell us about a situation where you identified performance concerns with the translation quality output from a team of translators. How did you use data and insights to inform the feedback provided to the translators, communicate expectations and what was the outcome? Applications close 21st December 2025 Got a question? For more information about the role or what it’s like to work for Multicultural NSW, please contact the hiring manager Mayanne Lafontaine via mayanne.lafontaine@multicultural.nsw.gov.au If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Nastassja Le Claire on 0460 961 902 or via nastassja.leclaire@dcj.nsw.gov.au Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Thank you for your interest in this role. We look forward to receiving your application.

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Responsibilities

The Program Manager is responsible for the effective delivery of language services and the assessment and allocation of projects to translators/interpreters. This role also involves leading a team through change management initiatives for continuous improvement.