Port Moody Health is a centre of advanced integrative medicine and cancer care serving British Columbians and patients from abroad with our world-class healthcare. We are dedicated to offering our patients the most innovative approaches available and providing an exceptional patient experience.
Position Type: Part Time, Full Time
Location: Port Moody, BC

SUMMARY:

As a Medical Office Assistant, your role will be responsible for running the reception area of the clinic as well as attending to the needs of our physicians. You will ensure that each patient at Port Moody Health is provided excellent patient care and a positive experience from when they enter the clinic to when they leave.

QUALIFICATIONS:

• Medical Office Assistant certification/diploma or an undergraduate degree
• Minimum of two (2) years of administrative experience working in a busy medical/naturopathic/integrative clinic
• Strong customer service experience
• Knowledge of MS Office, Google Suite and EMR systems (preferably MedAccess)
• Knowledge of QuickBooks
• Strong verbal and written communication, proficient in English
• Must be able to work Saturdays
• Knowledge of naturopathic treatments would be an asset

• Answer patient enquiries by phone, email and in person in a respectful and helpful manner;
• Schedule patient consultations and treatments
• Invoice, bill, collect payment
• Receive and respond to emails
• Assist in explaining lab tests to patients and ensure they are completed correctly
• Prepare and maintain EMR, ensuring that records are accurate and kept up to date
• Maintain strict confidentiality with all patient records
• Have a thorough understanding of all physicians’ services
• Ensure physicians’ rooms are properly stocked, tidy and clean
• Support nursing staff as needed
• Assist with maintaining inventory stock, which also includes patient brochures and information sheets when required
• Ensure a neat and organized workspace
• Understand and adhere to clinic policies
• Perform all other related clinical, administrative or other tasks as assigned