MOA - Customer Experience Advisors - Mar 2026 at VXI Global Solutions

Zamboanga City, Zamboanga Peninsula, Philippines -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Telephone Communication, Email Communication, Chat Support, Social Media Support, Problem Resolution, Adherence To Guidelines, Escalation Management, Documentation, Schedule Adherence, Quality Assurance, Integrity, Professionalism

Industry

Outsourcing and Offshoring Consulting

Description

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements) Provide exceptional service to customers during each interaction Address customer concerns and/or provide solutions Adhere to all company guidelines regarding the delivery of service and support to customers Escalate problematic customer issues to management according to standard operating procedures Properly document each customer interaction according to company standard operating procedures Maintain an excellent on-time attendance record (schedule adherence) Adhere to company quality assurance guidelines and standard operating procedures Act with the highest levels of integrity and professionalism in each customer interaction If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world's most respected brands. VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines and one of China's few US-based customer-care organizations. Private equity investor Bain Capital also backs VXI. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, VXI expanded our footprint in the US and Philippines and gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global services offering and enhancing our competitive position. In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This rare occurrence in the private equity space shows the performance VXI delivers for our clients, employees, and shareholders. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Responsibilities

The role involves responding to customer inquiries across various channels such as telephone, email, chat, and social media, while providing exceptional service and addressing customer concerns or providing solutions. Employees must adhere to company guidelines for service delivery, escalate problematic issues according to procedure, and properly document every customer interaction.