We are seeking a detail-oriented and customer-focused individual to provide first-level support for a SmartPhone mobile application. This smartphone app uses built-in phone sensors to monitor and score automobile trips based on five key driving behaviors.

QUALIFICATIONS:

Proven experience using ticketing systems and documenting technical support processes.
Proficiency with mobile devices, software applications, and general hardware technologies.
Strong multitasking and prioritization skills, with the ability to work effectively under pressure.
Flexibility to work varied hours as needed.
Excellent verbal and written communication skills.
Demonstrated commitment to delivering outstanding customer service.
Prior experience in customer service, call center, or help desk environments (years of experience required will vary by level).

PREFERRED EXPERIENCE:

Familiarity with driving behavior or insurance-related mobile applications is a plus, though not required.
Will work in the D.C. office Tuesday - Thursday and WFH Monday and Friday
High school diploma or higher
For consideration, please submit your resume as a MS Word attachment to careers@consortiuminc.com
The Consortium
“Combining Talent with Technology”
www.consortiuminc.co

Provide first-level technical support to end-users of the SafeTrip mobile application.
Troubleshoot and resolve mobile app issues efficiently and accurately.
Escalate complex issues to the appropriate teams when necessary.
Create clear, concise, and informative support tickets.
Ensure timely follow-up and resolution of all support tickets.
Document and update technical support procedures and user guidance materials.