Mobile Business Manager at Vodafone United States

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Operational Excellence, Process Improvement, Service Delivery, Stakeholder Engagement, Compliance, Billing, Project Management, Mobile Telecoms, Partner Management, Technical Support, Performance Metrics, Usability Standards, Strategic Input, Account Auditing, Collaboration

Industry

Telecommunications

Description

With us, you can shape the future of public sector connectivity. You'll take ownership of key relationships, ensuring operational excellence and delivering solutions that make a real impact. Acting as the primary liaison between clients and internal teams, you'll champion the customer experience, resolving challenges, driving improvements, and aligning services with client objectives. From leading business reviews and improvement plans to collaborating on innovative projects and compliance initiatives, you'll play a pivotal role in creating a seamless, customer-first journey. Your work will influence everything from service delivery and process optimisation to strategic input on tenders and partner engagement, helping us build a more connected, inclusive, and sustainable world. Facilitate monthly Business Reviews to analyse performance metrics and identify improvement areas. Coordinate Annual Business Meetings, including agenda preparation, communications, and stakeholder engagement. Develop and align improvement plans for any areas identified as unsatisfactory. Work closely with IT development teams to ensure customer-facing portals meet operational and usability standards. Lead internal discussions focused on process improvement and service delivery enhancements. Participate in billing-related calls to understand backend operations and post-order fulfilment processes. Provide strategic input during tender processes, particularly around fulfilment and technical support operations. Support project-related activities across assigned accounts, ensuring timely execution and stakeholder alignment. Audit client accounts to ensure correct provisioning and access permissions. Collaborate with internal departments to ensure compliance and operational efficiency. 3+ years in customer-facing roles within Mobile Telecoms. Strong understanding of Sales, Order Fulfilment, Delivery, Support, and Billing functions. Previous experience in Partner Management or as a Team Lead. When choosing us . Some of the benefits that you will receive along the way are: Competitive Salary Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance Generous Employer Pension contribution Free Phone Bill - When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts Learning and Development - We provide extensive training to all of our employees so they can progress in their careers! 23 days annual leave and 3 charity days off - PLUS a dedicated day off for your birthday Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioner We are passionate about our employees! We are an equal opportunities employers where our people can be at their best. When you combine Technology and the human spirit, anything is possible. It starts here. It starts with you.

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Responsibilities

You will act as the primary liaison between clients and internal teams, ensuring operational excellence and delivering impactful solutions. Your role includes leading business reviews, collaborating on innovative projects, and aligning services with client objectives.