Mobile Case Manager at EML

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Rehabilitation knowledge, Return to Work knowledge, Workers Compensation Legislation knowledge, Conflict Resolution, Effective Listening, Attention to Detail, Organizational Skills, Verbal Proficiency, Written Proficiency, Medical Terminology understanding, Injury Recovery Timeframes understanding, Driving

Industry

Insurance

Description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY As part of our diverse team, you will help make a positive impact on someone’s life every day. This is a rewarding role where your talent and hard work truly have a purpose. We are currently seeking a Mobile Case Manager for a 12-month secondment covering Northern beaches, North Sydney, Eastern suburbs, CBD & surrounding. The purpose of this role is to focus on early, timely and personal face-to-face claims management, helping injured workers return to work and supporting their employers. Due to the nature of this role, you will be required to travel across the region to support our stakeholders, with a maximum travel time of 1.5 hours one way. You will undertake approximately 8 visits per week to best support our customers. A laptop, mobile phone, and car allowance will be provided to support travel across the region as required. YOUR RESPONSIBILITIES Deliver personalised face-to-face assistance to workers and employers Provide workers’ compensation advice to stakeholders such as workers employers and providers Conduct community visits inclusive of but not limited to work sites or medical clinics Pro-actively achieve the optimum outcome of recovery and early sustainable return to work for workers Consult with Providers, Employers and Return to Work Specialists where required 1.5 hours travel time one way ABOUT YOU Strong Rehabilitation / Return to Work knowledge and experience is ideal Knowledge of the NSW workers’ compensation legislation and regulations Effective listener and conflict resolution skills. Ability to understand the needs of people recovering from a physical or psychological injury and knowledge of what is important to maximise recovery and return to work Excellent attention to detail, organisational skills, written and verbal proficiency Allied Health background is desirable - understanding of medical terminology and injury recovery timeframes Current unrestricted NSW Driver’s License WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other Flexibility to work from home to support work/life balance A corporate wellbeing program with discounted health insurance and gym membership Generous discounts from over 350 retailers through our RewardsHub program Comprehensive learning and development opportunities to help you reach your full potential Access to support and counselling services with work or personal matters, through our Employee Assistance Program Companywide events to stay connected and celebrate success Entitlement to annual company incentive scheme + salary reviews Up to 16 weeks paid parental leave, plus super We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. About Us There’s huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.

Responsibilities

The role focuses on delivering personalized, face-to-face claims management to injured workers and their employers, aiming for early, sustainable return to work outcomes. This involves conducting community visits, providing workers’ compensation advice, and consulting with various stakeholders like providers and specialists.