Mobile Case Manager at EML

Newcastle, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Workers Compensation, Conflict Resolution, Listening Skills, Organizational Skills, Written Proficiency, Verbal Proficiency, Medical Terminology, Injury Recovery, Attention To Detail

Industry

Insurance

Description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY As part of our diverse team based across Newcastle you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. Join our Corporate portfolios as a Mobile Case Manager. This role servicing the Central Coast areas and surrounds. The purpose of this role is to build on your solid case management experience. You will be able to manage your own day while providing timely and personalised face-to-face claims management and on-the-spot treatment approvals in alignment with legislation. This will be a Full-Time, 12-month secondment based in our Newcastle Office. The position requires you to be on the road servicing your appointed area 4 days per week and working from home 1 day YOUR RESPONSIBILITIES Deliver personalised face-to-face assistance to workers and employers over a defined period of time as agreed with the Case Manager Provide workers compensation advice to stakeholders including workers, employers and providers Conduct community visits inclusive of but not limited to work sites or medical clinics Pro-actively achieve the optimum outcome of recovery and early sustainable return to work for workers Consult with the Case Manager, Providers, Employers and Return to Work Specialist where required ABOUT YOU Proven case management experience and ability to return people to the workforce. Knowledge of the NSW workers compensation legislation and regulations Effective listener and conflict resolution skills. Ability to understand the needs of people recovering from a physical or psychological injury and knowledge of what is important to maximise recovery and return to work. Excellent attention to detail, organisational skills, written and verbal proficiency. Understanding of medical terminology and injury recovery timeframes. Own vehicle with a 5-star ANCAP rating, insurance & current unrestricted NSW Driver’s License. WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other Flexibility to work from home to support work/life balance A corporate wellbeing program with discounted health insurance and gym membership Generous discounts from over 350 retailers through our RewardsHub program Comprehensive learning and development opportunities to help you reach your full potential Access to support and counselling services with work or personal matters, through our Employee Assistance Program Companywide events to stay connected and celebrate success Entitlement to annual company incentive scheme + salary reviews Up to 16 weeks paid parental leave, plus super We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. About Us There’s huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.

Responsibilities

Deliver personalized face-to-face assistance to workers and employers while providing workers compensation advice. Conduct community visits and consult with various stakeholders to achieve optimal recovery outcomes.