Mobile Claims Specialist at EML

Adelaide, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Claims Management, Return To Work Planning, Stakeholder Liaison, Communication, Trust Building, Negotiation, Influencing, Computer Skills, Records Management, Face-to-Face Assistance, Coaching, Educating Employers

Industry

Insurance

Description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. Bring across your customer service skills and in return, you will be fully trained to manage a portfolio of injured workers who need your ongoing support. As a Mobile Claims Specialist, you will facilitate effective workplace co-ordination of a timely and safe return to work plan through personalised face-to-face assistance, promoting an injured worker’s recovery. This will be a permanent, full time position based in the Adelaide office with the flexibility to work from home once fully trained. YOUR RESPONSIBILITIES Create and drive RTW plans while liaising with a variety of stakeholders to ensure Return to Work outcomes Collaborate with claims specialists, liability specialists & other technical and support experts to manage a portfolio of claims Conduct purposeful community-based visits to worksites or medical clinics at initial stages of a claim to deliver face to face assistance to workers and employers Provide accurate information that is consistent and easy to understand to coach and educate employers around the health benefits and impacts of returning to work ABOUT YOU Passionate and committed with excellent communication to provide high-quality service in a face to face setting Demonstrated ability to build trust and work closely with a wide range of customers and stakeholders from diverse backgrounds Excellent customer service skills including the ability to influence and negotiate outcomes Strong computer and records management skills Current driver’s license and a 5 star ANCAP rating vehicle WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other Flexibility to work from home to support work/life balance A corporate wellbeing program with discounted health insurance and gym membership Generous discounts from over 350 retailers through our RewardsHub program Comprehensive learning and development opportunities to help you reach your full potential Access to support and counselling services with work or personal matters, through our Employee Assistance Program Companywide events to stay connected and celebrate success Entitlement to annual company incentive scheme + salary reviews Up to 16 weeks paid parental leave, plus super We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. About Us There’s huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.

Responsibilities

The specialist will facilitate effective workplace coordination of timely and safe return-to-work plans through personalized face-to-face assistance, promoting recovery. Responsibilities include creating and driving RTW plans while collaborating with various experts to manage a portfolio of claims.