Mobile Corporate Receptionist

at  Mitie

We are on the lookout for a professional, welcoming, and experienced Receptionist to join our team at LSBU. You will perform reception, administration, and secretarial duties efficiently and effectively on behalf of the building in which you are located in.
You will help facilitate the flow of personnel by managing access points throughout the building and ensuring the maintenance of fob access systems. You will be expected to keep a tidy and efficient reception area, providing a professional and courteous service throughout. You will also be required to handle any phone calls and emails in a prompt, professional manner as well as sorting and distributing incoming mail and packages.
As a Corporate Receptionist, you will be in charge of managing documentation and ensuring it is stored in the appropriate location or system. Some additional duties will include opening and closing the building, maintaining building security, managing queries and messages from visitors, issuing visitor and staff passes, assisting with emergency evacuations, ordering of consumable goods and more.
We are looking for someone with a friendly and approachable manner and can always remain professional, displaying sound communication and interpersonal skills. The ideal candidate needs to be IT literate with the ability to prioritise your own workload and work efficiently to agreed deadlines.
This is an exciting opportunity to join our London team at Signature Mitie. Our mobile receptionists are the centre of our business, providing a seamless service. You will receive ongoing training to work in various stunning London locations and working environments, this exposure allows you to grow your skills and gain experience working in many different corporate locations.
Job Overview
To ensure that the highest level of Front of House services are delivered consistently to the client and their guests.
To provide sickness and holiday cover to the front of house team across a variety of sites in London.
Main Duties
To provide exceptional levels of customer service.
To work as part of a team to deliver a first class service within the facility
To act as a meet and greet in the main reception.
To ensure all visitors are recorded onto site and issue Security passes to external guests / contractors.
Work to a standard set of operating procedures processes that are implemented across the Corporate facilities.
To process room booking and video conference requests and issue support documentation to relevant departments.
Process guest WIFI user requests via the online system.
Manage anyone working in the building outside of core business hours to ensure their safety and wellbeing.
Manage any issues that arise outside of core business hours, escalating to the relevant person dependent on the issue.
Make decisions and communicate with anyone working in the building outside of core business hours.
Process incoming and outgoing mail and courier items.
Work as part of a flexible team to provide reception and meeting room support.
Carry out basic administration tasks to support the business.
Ensure that performance is compliant with agreed SLA.
To put forward any suggestions/initiatives.
To work as part of a team to deliver a first class service within the facility
To manage the onsite AV/IT equipment and support the Client with any AV/IT issues
Ensure all meeting spaces are set to a defined standard
To ensure all customer requests are dealt with efficiently and effectively
Person Specification
Passionate about exceptional customer service.
Experienced in Front of House or Reception ideally gained within a corporate or 5 Star hotel environment.
Ability to build positive relations with colleagues, guests and clients.
Able to interact with all levels of personnel, including Senior Executives within the client organisation.
Able to work off their own initiative and with minimal direction.
Confidently able to manage emergency situations and make decisions as required.
Strong team player with a commitment to support their colleagues.
Excellent written and oral communication skills.
Computer literate (Word, Excel, Outlook E-mail)
A clear understanding of Health & Safety practices
Enthusiastic and conscientious approach to all Site Support related tasks
Clear, strong and confident communication skills
Team player with a “can do” attitude
Note
Monday to Sunday - 40 hours per week with overtime subject to demand
Shift patterns between 07:00 and 22:00
Full uniform will be provided
Salary - £13.15p

Please refer the Job description for details