Mobile Device Management (MDM) Sr Specialist at NTT DATA

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mobile Device Management, Enterprise Mobility Management, Workspace One, MS Intune, Troubleshooting, Customer Service, Documentation, Mobile Email Management, Device Management, Compliance Management, Change Management, Incident Management, Mobile Lifecycle Management, Technical Guidance, Reporting, ITIL

Industry

IT Services and IT Consulting

Description

Create or Edit EMM Documentation as needed, such as: Mobile device enrolment guides, Help-Desk FAQs and KB Articles Support Mobility MDM issues like severity 1 with Server Failure / widespread inability to access server or total loss of functionality & severity 2: Server Problems / Issues affecting some users, involving loss of a specific function Provide Enterprise Mobility Management (EMM) administration support for End Users utilizing the EMM Portal Meet and manage service agreements with end users through selected ITSM within MDM L3 level agreements Create, submit and provide various EMM reports periodically (Monthly or as needed), such as: Device related reports, User related reports and Policies related reports Provide support in MEM, MAM, MCM Administration - Mobile Email, Application, Content Management administration & EMM Policy Management Support our mobility customer by utilizing the EMM console for Changes, Enhancements and Reporting Provide MDM technical guidance regarding technology and proposed upgrades to current and future equipment for customers Provide mobility MDM end user support in Adding or Deleting users from the EMM console, Performing remote device management actions like Device Wipe, Enterprise Wipe, and Password Reset also device enrolment, password, Configuration, Application, Email issues, DEP Enrollment etc Participation in mobility MDM daily operations meeting, ensuring compliance and meet customer expectations for your respective sites Enforce the customer MDM troubleshooting and resolution in quick time Provide support in MDM, MAM(mobile email management administration) like Whitelist/Blacklist devices & pushing configuration profiles to the device utilizing the EMM Portal Provide technical guidance regarding technology and Mobility MDM proposed upgrades to current and future equipment for customers Mobile Device Management and the lifecycle for onboarding and offboarding mobile devices Mobile Life cycle management & Reporting on device usage, billing, invoicing, and associated Services, such as mobile data, hotspots, and tethering Compliance Management, Support / Incident Management, Change Management 8+ years' IT Experience 6+ years' experience in mobility L3 MDM team Expertise in Workspace One & MS Intune MDM MDM Tools: Expertise in Workspace One UEM & MS Intune Migration knowledge from WS1 to Intune Expert knowledge in troubleshooting on all device platforms (iOS and Android) with multiple applications Strong customer service skills; interfaces with customers, end users, partners and associates Hands on experience on Mobile Platform: iOS, Android Knowledge and experience with Nexthink, Autopilot Strong documentation skills Excellent verbal and written communication skills in a client facing role Familiarly and theoretical knowledge of ITIL processes, preferred certification in ITIL foundation course College Degree Preferred MDM Tools Workspace ONE Microsoft Intune MCSE or Microsoft Exchange Server certifications

Responsibilities

The MDM Sr Specialist will create and edit EMM documentation, support MDM issues, and provide EMM administration support for end users. They will also manage service agreements, create reports, and provide technical guidance regarding mobility MDM technology and upgrades.