MINIMUM QUALIFICATIONS:

• Associates degree in related field, or High School Diploma/GED with two (2) years of equivalent work experience.
• Three (3) years of technical support/Helpdesk and Mobile Device Management experience (preferably for a small to medium-sized organization).
• Working knowledge of Microsoft Windows 10, and Windows 11 Operating Systems.
• Working knowledge of Dell hardware and software.
• Experience with O365, Microsoft Teams, Microsoft Exchange 2019 & O365.
• Working knowledge of Microsoft desktop, computer operating systems and Microsoft Office productivity applications.
• Knowledge of Watchguard firewall products and Broadband internet technologies.
• Excellent customer service skills and communication skills and the ability to communicate effectively with non-technical staff.
• Knowledge of Mobile Device Management applications and ShoreTel/Mitel unified communication platform.

• Respond to help-desk requests from computer users to troubleshoot issues related to network connectivity and maintenance and restoration of proper hardware and software operation.
• Place orders for all enterprise computer hardware needs. Work with users to determine appropriate equipment needs, price considerations and budget constraints.
• Manage and maintain mobile device management solutions.
• Deliver, install and configure hardware equipment to various worksites.
• Train users on basic Handset, Apple iPhone and iPad devices.
• Assist users to diagnose and solve data wireless and voice communication problems.
• Participate in departmental plans to implement various fault tolerant, disaster recovery, customer service and other initiatives assigned by the Technical Services Manager or Chief Technology Officer.
• Provide weekly updates on open and closed workorders as well as status reports for current projects and activities.
• Provide, maintain, support of connected devices and use throughout KenCrest.
• Asist with the implementation of new devices and systems.
• Other duties as assigned.