Mobile Device Staging and Support Technician at Lowry Solutions Inc

Brighton, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

0.0

Posted On

03 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mobile Device Provisioning, MDM Platforms, Troubleshooting, Technical Documentation, Customer Service, Android OS, iOS, Windows 10/11, Network Connectivity, Incident Management, Remote Access Tools, IoT Device Support, Software Installation, System Configuration, Diagnostic Utilities, Lifecycle Management

Industry

IT Services and IT Consulting

Description

Position: Mobile Device Staging and Support Technician Location: Brighton, MI Position Overview The primary role of the Mobile Device Staging & Support Technician is to provision Mobile, Print, and IoT devices using best practices provided by Lowry Engineering and select MDM vendors. This role will also assist in supporting those devices already deployed to customers. Responsibilities and Duties 1. Stage and provision the technology we sell according to client specification 2. Follow documented processes without deviation, escalate any issues to supervision 3. Monitor and maintain clients’ licenses as part of their lifecycle management 4. Continuously take initiative to optimize the process and systems for increased efficiency 5. Maintain and update technical documentation (as needed) 6. Respond to support requests and cases from end users 7. Troubleshoot problems using remote access tools and diagnostic utilities 8. Document customer information, problem or issue and actions taken to resolve using Lowry standard Incident Management process 9. Access software updates, drivers, knowledgebases, and Frequently Asked Questions (FAQs) to aid in problem resolution 10. Configure systems and applications and test fixes to ensure problem resolution 11. Assist with testing of new software releases and report issues as needed 12. Perform other tasks as directed Knowledge and Skills * Ability to follow documented technical processes with a high level of quality and detail * Experience in connecting mobile devices to networks and installing software using automated methods * Technical competency of mobile and desktop operating systems including Android, Windows Mobile, Apple iOS, and Windows 10 /11 * Knowledge of Mobile Device Management (MDM) platforms such as: SOTI MobiControl, Workspace One (AirWatch), Microsoft Intune, and 42Gears is not required but a plus * Outstanding customer service Education and / or Experience * Associates degree or technical trade education in Computer Science, Information Systems or equivalent work experience in a technology or detail/process-oriented role * Android, Zebra, or Honeywell certification(s) a plus * SOTI, AirWatch, Intune, 42Gears MDM certification(s) also a plus * Experience in troubleshooting problems and handling critical issues * Experience in creating and managing knowledge base documentation for known problems, workarounds, and resolutions Physical Demands While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and carry up to 60 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Work Environment While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, and risk of electrical shock. Well‑lighted, heated and/or air‑conditioned indoor office/production setting with adequate ventilation. The noise level in the work environment is usually moderate. EOE

Responsibilities

The technician is responsible for provisioning and staging mobile, print, and IoT devices according to client specifications and best practices. Additionally, they provide ongoing technical support and troubleshooting for deployed devices using remote tools and incident management processes.