SUMMARY

Stratcom is seeking a Mobile Engagement Specialist. The position is responsible for the management and execution of Engagement communications products and programs including Text (SMS), Text-to-Give, Common Shortcode, Telephone Town Halls (TTHs), Broadcast Voice Messaging, and IVR Polling. This position reports to the Director of Engagement or designate. This position also contributes to the strategy, sales, organization and delivery support.

SKILLS, KNOWLEDGE AND EXPERIENCE REQUIREMENTS INCLUDE:

• Highly organized and extremely detail oriented with the ability to manage and prioritize multiple tasks
• Extremely reliable and timely
• Able to work evenings a few times per week and travel to client offices several times per month along with the occasional weekend work
• Some cross Canada travel will be expected.
• Have a high degree of competence with computers and software programs
• Excellent communication and interpersonal skills and experience dealing with clients or group training. Able to remain calm in stressful environments and when dealing with groups of clients at a time
• Excellent personal presentation and persuasion skills. This position includes some sales and requires meeting with clients individually, in groups and at conventions/large gatherings.
• Current and up-to-date knowledge and experience with CRMs such as Pipedrive and MS Office (MS Teams, Microsoft Work, Outlook, Excel, PowerPoint)
• Advanced Excel skills including appending files and pivots tables
• Previous experience working with digital tools for engagement is essential
• Previous experience working on Text, TTHs and/or BVMs is an asset
• Experience with file format conversion, data management, basic audio file editing is an asset
• Experience working on election campaigns and/or with charities is an asset
• Bilingual in English and French is an asset.
• Past political union campaign activity an important asset.
• Exceptional customer service and the ability to lead teams to be empowered to use our tools effectively and with a sense of support
• Rapport building, relationship development and continuity.
  The salary for this position is in the range of $55,000 to $70,000 per annum, depending on the applicant’s related experience.
  We recognize that women, visible minorities, Indigenous peoples, people with disabilities and other equity deserving groups are less likely to apply if they do not meet most of the qualifications. Stratcom finds strength in an environment of diversity, equity, and inclusion. We recognize that lived experience is as valuable as formal education and strongly encourage people from equity-deserving groups who can see themselves in this role to apply. Applicants requiring accommodation because of a disability or medical need are asked to make their needs known in advance.
  This is a full-time position based in Toronto, requiring some evening and weekend work (occasionally on short notice), and overnight travel several times per year. While your place of work is Stratcom’s Toronto office, a hybrid home office arrangement has been approved for this position according to company and departmental policy, and with the approval of your supervisor. Vacation will be scheduled around the fundraising season e.g., “Giving Tuesday”, the winter holidays etc. This position has the opportunity for advancement.
  The position will remain posted until filled. We thank all applicants however only those short-listed for an interview will be contacted.

OTHER RELATED DUTIES AS REQUIREDEMPLOYEE EXPECTATIONS:

Behave ethically and understand ethical behaviour and business practices and ensure own behaviours and the behaviour of others is consistent with these standards and aligns with the values of Stratcom. Foster a respectful workplace, comply with and ensure compliance with Stratcom’s policies, procedures and guidelines including but not limited to:

• Privacy, industry rules and regulations, and quality of services
• Personnel and HR including respectful workplace (harassment, discrimination, bullying, and accommodation), terms and conditions of work (including collective agreements).