Mobile Financial Services Support Manager at Standard Bank - UK

Lagos, Lagos, Nigeria -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

0.0

Posted On

20 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Agency Banking, Financial Services Support, Reconciliation, Governance, Compliance, Revenue Assurance, SLA Management, Business Analysis, Portfolio Analysis, Market Research, Stakeholder Management, Client Retention, Client Servicing, Risk Identification, Process Analysis, Retail Banking

Industry

Financial Services

Description

Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. Job Description To implement and drive the Agency Banking business plan in country whilst monitoring and maintaining the client experience and growing the distribution partnership base. This would include understanding of current distribution partnerships, agents, transactions, revenue and profitability of agency banking in country. Handle all engagements related to the reconciliation of MFS product GLs in collaboration with the Bank’s Reconciliation Dept. Carry out governance related engagements with the Control and Audit Teams on all products managed by MFS Handle all Internal and Regulatory reports and ensure prompt rendition Ensure Revenue Assurance on all MFS products Ensure the team’s continued adherence to governance and compliance in line with regulatory and bank policies Responsible for the prompt resolution of all Wallet and Agency related transactions Handle Partner/Vendor SLA reviews with the Legal Dept. and ensure pro-active renewal before expiry Track and analyze Agent/Wallet activities and provide insights and reports to the MFS business teams Carry out Research/ Business analysis of MFS business and products Liaise with internal /external stakeholders at all levels within and outside the bank on the delivery of MFS Products Work with MIS to develop reports for portfolio analysis to assist management in decision making and optimisation of MFS products Develop, review and update process documents for Products managed within the MFS unit in collaboration with BTP Ensure the appropriate accounting entries are implemented and tested before the deployment of services on MFS products Carry out periodic market surveys to ascertain how competitors’ offerings or market changes are impacting the MFS proposition and provide recommendations on how business can respond Qualifications Type of Qualification: First Degree Field of Study: Banking Experience Required Client Coverage Personal and Private Banking 8-12 years Experience in product & management, and retail banking would be an added advantage.Strong communication and interpersonal skills are crucial. The ability to build and maintain relationships Additional Information Behavioural Competencies: Adopting Practical Approaches Checking Things Convincing People Developing Expertise Embracing Change Establishing Rapport Exploring Possibilities Interpreting Data Making Decisions Meeting Timescales Producing Output Upholding Standards Technical Competencies: Client Retention Client Servicing Customer Understanding ( Consumer Banking) Process Analysis and Redesign Product Knowledge (Consumer Banking) Risk Awareness Risk Identification Business Segment: Personal & Private Banking

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Responsibilities

Implement and drive the Agency Banking business plan while managing distribution partnerships and ensuring a high-quality client experience. Oversee MFS product reconciliation, regulatory reporting, revenue assurance, and governance compliance.