Mobile Hardware Technical Support Level 1 (Bilingual Spanish) | Mexico-Base at LAdmins

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Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

1400.0

Posted On

04 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Troubleshooting, Customer Support, Ticket Management, Collaboration, Unix, Networking, Command-Line Interface, Problem-Solving, Communication, Bilingual Spanish, Technical Support, Fast-Paced Environment, Cross-Functional Teams

Industry

Staffing and Recruiting

Description

Job summary: We are seeking a skilled Mobile Hardware Technical Support Level 1 Agent with a background in Unix, Networking, and Command-line interface (CLI) operations. As an integral part of our technical support team, you'll be responsible for providing expert-level assistance to resolve technical issues, ensuring optimal functionality of our products & services. Compensation and Benefits: Salary Range: $1,120 - $1,400 Permanent Work from Home Paid Time Off (VL/ SL) Annual Bonus Monthly Performance Bonus Health Allowance Key Responsibilities: Technical Troubleshooting: Utilize knowledge of Unix-based systems, networking protocols, and CLI tools to diagnose and resolve technical issues efficiently. Customer Support: Deliver exceptional customer service by promptly responding to inquiries, guiding users through issue resolution, and ensuring a positive support experience Ticket Management: Manage and prioritize incoming technical support tickets, ensuring timely resolution within defined service level agreements (SLAs). Collaboration: Work closely with team members such as engineering, operations, and product development to escalate complex issues, provide feedback, and contribute to continuous improvement initiatives. Qualifications: Solid experience in customer service, preferably in a technical support role Tech-savvy with a strong understanding of troubleshooting technical issues Experience with Unix-based systems, networking, and command-line interface (CLI) operations is a plus Strong problem-solving skills and ability to work in a fast-paced environment Excellent communication skills in both English and Spanish Ability to manage and prioritize multiple support tickets effectively Strong collaboration skills to work with cross-functional teams If you are a tech-savvy and detail-oriented professional with experience in mobile hardware support and bilingual communication, we encourage you to apply and become part of our dynamic team.

Responsibilities

Provide expert-level assistance to resolve technical issues and ensure optimal functionality of products and services. Manage and prioritize incoming technical support tickets while collaborating with team members to escalate complex issues.