Mobile Notary Coordinator, Default Services- Loss Mitigation at ServiceLink

Irvine, California, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jan, 26

Salary

0.0

Posted On

11 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Attention To Detail, Communication Skills, Problem Solving, Multitasking, Quality Control, Scheduling, Organizational Skills, Phone Etiquette

Industry

Financial Services

Description

Overview Are you eager to unlock your ultimate career potential in a role focused on creating value for customers every day? ServiceLink, the unsurpassed leader in the mortgage industry, seeks an action-oriented individual with superior attention to detail and accuracy to fill the position of Mobile Notary Coordinator. The ideal candidate must possess excellent communication and problems-solving skills as well as a strong desire to provide customers with the highest level of satisfaction. If you thrive in a fast paced environment and seek a career with a company committed to offering high quality learning initiatives and supporting employee goals, this is an exciting time to join and grow with ServiceLink. This is an in-office position at our Itvine, CA office. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… · Place welcome calls to consumers, on behalf of our clients, with the intention of scheduling mobile notary signing appointments · Monitor voice mail and Follow up on scheduling orders, as needed. · Ensure company’s 24-hour-turn-around time commitment to client(s) is met by monitoring and prioritizing work-in-progress reports · Handle a large pipeline of scheduling orders. · Perform quality control check on executed documents · Shipping executed documents back to our clients WHO YOU ARE You possess … · Exceptional customer service skills · A penchant for excellence. You will use your strong attention to detail to maintain our quality standards. · The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients. · Excellent verbal and written communication skills. Responsibilities · Enter scheduling appointments, as necessary · Ensure company’s 24-hour-turn-around time commitment to client(s) is met by monitoring and prioritizing work-in-progress reports · Confirm signing appointment completion via phone and/or email with notaries and customers. · Perform QC checks on executed documents being returned from borrowers · Shipping executed documents to client for countersignature · Adhere to all company policies and procedures · Meet minimum production goals and quality requirements as set by management · Proficient in ServiceLink operating systems and internal search engines · Perform all other duties as assigned Qualifications · High School diploma or equivalent required. · Detail oriented, efficient and organized. · Exceptional customer service and phone etiquette skills.

Responsibilities

The Mobile Notary Coordinator will place welcome calls to consumers to schedule mobile notary signing appointments and monitor scheduling orders. They will ensure quality control checks on executed documents and adhere to company policies and procedures.