Mobile Pet Grooming Senior Dispatcher at Aussie Pet Mobile of South Bay

, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

22.0

Posted On

22 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatching, Scheduling, Route Optimization, Customer Service, Sales, Inventory Management, Communication, Time Management, Problem Solving, CRM Tools, Logistics, Operations Support, Coordination, System Improvement

Industry

Consumer Services

Description

Love pets, people, and operations? Be the organized, proactive leader who keeps our business running smoothly behind the scenes. As the Senior Dispatcher for Aussie Pet Mobile of Greater Reno, you’ll support daily operations, delight customers, optimize schedules, and ensure our groomers and vans are set up for success—no cages, no chaos, just exceptional service at the doorstep. Our Vision & Mission We’re raising the bar for mobile grooming in Northern Nevada: delivering a premier, luxury experience for pets and a smooth, stress-free process for their humans. This role brings that promise to life through clear communication, strong operational execution, efficient scheduling, and scalable systems that support our growth. Job Summary The Senior Dispatcher plays a critical role in both customer experience and day-to-day business operations. This position is responsible for selling mobile grooming services, managing schedules and routes, supporting groomers and dispatchers, and ensuring operational readiness across vans, inventory, and facilities. You will coordinate appointments, optimize routes, manage supplies, and maintain smooth daily operations while helping improve systems as the business grows. We Offer Hourly pay, paid biweekly, starting at $20 per hour Full Time, 40 hour per week, one weekend day preferred Paid Holidays Supportive, low-drama work culture — locally owned & operated Growth opportunities & career development (path to Management) Responsive ownership invested in your success 401(k) after 1 year Dispatcher Responsibilities Answer calls and texts with a warm, professional tone Guide customers through services and book grooming appointments Manage daily schedules using our platform (Vonigo) Assign appointments based on location, availability, and service needs Build efficient routes to minimize drive time and maximize productivity Backfill cancellations quickly to maintain full schedules Share daily schedules, notes, and special requests with groomers Communicate updates, delays, or changes in real time Act as the liaison between customers and field team Inventory Responsibilities Track grooming supplies and maintain appropriate stock levels Coordinate ordering and restocking as needed Complete a bi-weekly exterior handwash van cleaning Monitor cleanliness, organization, and readiness of each van Identify and escalate maintenance or operational issues Maintain organization and cleanliness of storage unit(s) Manage supplies, equipment, and accessibility for the team Support efficient systems for inventory and storage Qualifications Must live in Reno, Nevada or surrounding areas Available to meet in-person for monthly team meetings and visit the storage facility weekly Strong communication skills (phone, text, and written) Highly organized with excellent time management Proactive, solution-oriented mindset Comfortable with customer service and light sales Tech-savvy with scheduling/CRM tools (Vonigo or similar preferred) Operations or logistics experience preferred Knowledge of pet grooming is helpful, but not required About Aussie Pet Mobile Our eco-friendly vans are designed for comfort, safety, and convenience—with built-in heating, A/C, water, and power. Our mobile grooming spa is 100% electric powered with no loud generators. No hookups. No cages. Just personalized, one-on-one care for pets in the comfort of their own driveway. We’re on a mission to raise the bar for mobile grooming in Northern Nevada. At Aussie Pet Mobile, working here isn’t just a job—it’s a community built on people, process, and pet wellness. Apply Now Start a career where you can grow, take ownership, and make a real impact—while working with a team that loves what they do. Aussie Pet Mobile - Hiring Process A phone call within 24 hours An in-person interview within 48 hours An offer letter—and lunch with the owner—within 7 days Flexible work from home options available.

Responsibilities

The Senior Dispatcher is responsible for supporting daily operations by selling mobile grooming services, managing schedules and routes using platforms like Vonigo, and ensuring groomers and vans are operationally ready. This role also involves coordinating appointments, optimizing routes, managing supplies, and acting as the liaison between customers and the field team.