6 DAYS A WEEK (MONDAY–SATURDAY)

About Phone Surgery
Phone Surgery is one of the UK’s leading mobile repair providers. Since opening in 2016, we’ve repaired more than 475,000 devices and proudly served a loyal base of 345,000+ clients, backed by over 4,200 five-star Google reviews.
With 12 stores nationwide—and growing—including our flagship inside Harrods, the world’s most luxurious department store, Phone Surgery is now the UK’s largest independent, privately owned mobile repair chain.
Our growth has been achieved without outside investment, fuelled instead by our commitment to technical excellence, customer-first service, and community values. We continue to expand rapidly, offering unrivalled repair and retail experiences across the country.

What You’ll Receive

• Competitive salary with performance-based bonuses
• 28 days paid holiday
• Exclusive staff discounts on repairs and products
• Regular team bonding activities
• Ongoing training in repairs, sales, and customer engagement
• Clear progression opportunities in a fast-growing company
• A supportive, dynamic environment where your skills truly matter

What You’ll Do

• Carry out high-quality repairs on smartphones, tablets, and computers (iPhones, Samsungs, iPads, MacBooks, PCs)
• Diagnose faults accurately and complete repairs to professional standards
• Welcome and assist customers, handling repair enquiries and product advice
• Upsell accessories, services, and protection plans to enhance customer experience
• Manage cases from intake to completion, ensuring excellent customer satisfaction
• Support with stock management, store organisation, and presentation
• Work with your team to meet and exceed technical and sales performance targets
• Maintain a clean, safe, and customer-friendly workspace

What We’re Looking For

• 2+ years’ experience in mobile/computer repairs (smartphones & computers preferred)
• Retail or sales background, ideally in tech/mobile environments
• Outstanding customer service and communication skills
• Strong technical problem-solving abilities and attention to detail
• Proactive, confident, and target-driven mindset
• Ability to multitask in a fast-paced, high-energy setting
• A passion for technology and creating value for customers

Apply Today
If you’re ready to join the UK’s largest independent, privately owned repair provider, apply today with your CV and a short note about why you’d be a great fit for this hybrid Technician/Sales role.
We’re excited to hear from you!
Job Type: Full-time
Pay: £12.21 per hour

Benefits:

• Casual dress
• Employee discount
• Store discount

Work Location: In perso

• Carry out high-quality repairs on smartphones, tablets, and computers (iPhones, Samsungs, iPads, MacBooks, PCs)
• Diagnose faults accurately and complete repairs to professional standards
• Welcome and assist customers, handling repair enquiries and product advice
• Upsell accessories, services, and protection plans to enhance customer experience
• Manage cases from intake to completion, ensuring excellent customer satisfaction
• Support with stock management, store organisation, and presentation
• Work with your team to meet and exceed technical and sales performance targets
• Maintain a clean, safe, and customer-friendly workspac