Mobile Provisioner and Support at Charterhouse

Liverpool, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Understanding, Provisioning, Fault-Finding, Customer Experience, Order Management, Support Queries, Business Communication, Time Management, Problem Solving, Client Interaction, Microsoft Word, Microsoft Excel, Mobile Voice Services, Mobile Data Services, Provisioning Processes, Supplier Portals

Industry

IT Services and IT Consulting

Description

Department Objective to Support Charterhouse Group Vision The Mobile team manage the sales and support process across multiple suppliers. Orders are allocated to the team directly from order arrival or indirectly via the project management team. The team is tasked with delivering the order to meet the needs of the customer whilst keeping within the costs assigned. The team is expected to take full ownership of the order and manage the expectations of customer and stakeholder alike through to full handover to billing and support, at the appropriate time. Role Purpose Charterhouse Group are now looking for someone who possesses a strong technical understanding and has excellent provisioning and fault-finding qualities to support the growth of our Mobile Department. Your role as a Mobile Provisioner and Support will concentrate on the customer experience with a mixture of order provisioning and management of support queries. Using supplier portals to provision orders and manage support tickets and queries. Appropriate candidates should be calm, technically minded, and positive with the ability to handle customers and suppliers effectively. You should have a can-do attitude, with a strong desire to succeed and possess excellent I.T, business communication skills, with a polite but assertive telephone manner. Duties and Responsibilities · Place provisioning orders on suppliers’ portals with accuracy and attention to detail. · Manage customer Support enquires and triage fault issues with suppliers effectively and quickly. · Provide effective day to day support to existing customers and work with internal account managers. · Manage overall workload effectively; ensuring work is prioritised appropriately. · Receive customer queries through phone calls and emails or Service Now Portal. · CRM/Service Now Task Management - Quickly and Efficiently · Working with other internal departments for example sales, billing and finance to support their requirements. · Deliver an excellent customer experience. Required Competencies (Knowledge, Experience and Attitude) · Excellent Business Communications skills - Both Written and Verbal · Competent with Excel, Word, Outlook, Supplier web portals and quick to learn technical processes. Proactive and positive with a "Can Do" attitude. · Effective time management and organisational skills · Logical approach to problem solving. · Ability to work under pressure and within time constraints. · Computer literature and competent within technical environment. Essential Skills · Confident client interaction. · Good knowledge of Microsoft Word and Excel · Some knowledge of the EE, Vodafone and Giacom portals and processes. · Understanding of Mobile Voice and Data services. · Understanding of standard processes i.e. porting and provisioning. Desirable · Training will be given so we are looking for someone who is keen to learn and process high volumes of orders. Join us, and your benefits and perks will include private healthcare, Medicash cashback, life assurance, workplace pension, cycle to work scheme, access to our employee assistance programme, savings discount, 20% EE discount that extends to your family and friends, a birthday gift voucher and day off, plus more.

Responsibilities

The Mobile Provisioner and Support role focuses on managing the sales and support process for mobile orders, ensuring customer satisfaction while adhering to cost constraints. This includes placing orders, managing support inquiries, and collaborating with internal teams to deliver an excellent customer experience.