JOB DESCRIPTION

Aramark is currently recruiting for a Mobile Regional Soft Services Manager to join our team. Reporting directly to the Contract Manager, the successful candidate will control and co-ordinate cleaning operations for multi-location contracts in ROI.

QUALIFICATIONS

• Min 5 year’s experience in contract cleaning, facility management or soft services
• Minimum 3 year’s in a management post.
• Industry acumen and knowledge of cleaning services ideally within the facilities management industry
• Customer focused with strong attention to detail
• Excellent written and verbal communication skills.
• Good working knowledge of Outlook, Word, Excel and PowerPoint.
• Full clean driving License

• Overall management of various service lines including cleaning, waste services, landscaping, garments management, pest control, post room, stationary etc.
• Fully responsible for the implementation and adherence to all Health and Safety legislation and client procedures on site.
• Responsible for ensuring the level of expectations required by the client (SLAs, KPIs) are met for all soft services.
• Daily management and direction of the soft services Aramark workforce and sub contracted staff.
• Play a key role in delivering the start-up plan for any new areas on site, acting as an area SME during the handover process from commissioning through into qualification and process validation
• Create and implement soft services schedules and work instructions
• Work closely with the client EH&S and Facilities team in providing support for all Fire Evacuations, drills, signage, H&S compliance, audits, investigations etc.
• Manage safe work plans, emergency response plans and mitigation plans, including business continuity and critical supplier identification and mitigation
• Fully responsible for soft services Aramark HSEQ/EHS documentations
• Monitor and manage monthly & annual soft services budget and client spend.
• Continuously monitor the performance and delivery of our contractors seeking best value for money for outsourced activities.
• Provide mentoring and guidance to Aramark soft services staff to ensure they have the opportunity to develop their skills and be capable of handling additional responsibilities.
• Periodic reporting to the Senior FM (monthly, weekly, etc)