Mobile RV Driver & Patient Support at Appalachian Mountain Health

Asheville, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

29 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Safe Driving, RV Setup, Maintenance, Customer Service, Communication, Time Management, Mechanical Knowledge, Plumbing, Electrical, Problem Solving, Patient Support, EHR Management, Insurance Verification, Route Mapping, De-escalation Skills

Industry

Hospitals and Health Care

Description

Description AMH is seeking a reliable and detail-oriented Mobile RV Driver to transport, set up, and maintain our 38 feet recreational vehicles (RVs) at various locations. This role requires safe driving, hands-on technical skills, and the ability to ensure each RV is fully operational, clean, and ready for use upon arrival. This is a dual position including medical patient support- training provided for the patient support. Background check and drug screen required. Requirements KEY RESPONSIBILITIES: Transportation & Driving Safely drive and deliver RVs to designated locations on schedule Conduct pre-trip and post-trip inspections to ensure roadworthiness Follow all traffic laws, safety regulations, and company policies RV Setup & Breakdown Set up RVs at the locations, including leveling, stabilizing, and connecting utilities (water, power, sewer) Break down and prepare RVs for transport after use Ensure proper operation of all RV systems upon setup Maintenance & Upkeep Perform routine maintenance and basic repairs (plumbing, electrical, appliances, slide-outs, awnings, etc.) Identify and report mechanical or system issues promptly Maintain cleanliness and organization of interior and exterior spaces Patient Support Returning patient, provider and third party calls in a timely manner Greeting patients and provide a welcoming first impression to the organization. Referring patient inquiries of a clinical nature to the appropriate clinical staff for triage Scheduling appointments in accordance with AMH guidelines relating to new patient, routine follow-up and same-day appointments Patient check in and complete full registration process Experience with verifying patient insurance is preferred but not required. Communicate concerns regarding RV with Fleets Manager and Director of Community Medicine Assist to mapping routes to sites Sending and following up on messages between patient’s and providers/clinical staff members via EHR Read through for previous messages/encounters related to patient inquiry to clearly and efficiently communicate with patient and staff. Maintaining electronic health records (EHR) and coordinating patient activities. Verifying information on file and updating said information as necessary. Using data and patient registries to outreach to patients in need of preventive care and follow-up for chronic conditions. Utilizing working knowledge of up to date insurance credentialing information to appropriately schedule appointments. As appropriate, triaging phone calls and following up on patient requests. Answering screening prioritizing and delegating large amounts of telephone inquiries in a friendly professional manner including de-escalation skills for disgruntled patients Qualifications Valid driver’s license Proven experience driving large vehicles, RVs, or trailers Basic mechanical, electrical, and plumbing knowledge Ability to troubleshoot and resolve common RV issues, support provided. Strong attention to detail and time-management skills Physically able to lift, bend, and work outdoors in varying weather conditions Preferred Skills & Experience Prior experience in RV operations, mobile services, or fleet maintenance Knowledge of RV leveling systems, generators, and hookups Excellent customer service and communication skills Work Environment Mobile role with travel to multiple locations Outdoor and hands-on work in diverse environments Monday - Friday

Responsibilities

The Mobile RV Driver is responsible for transporting, setting up, and maintaining RVs at various locations while also providing patient support. This includes ensuring RVs are operational and clean, as well as assisting with patient inquiries and scheduling.