Mobile RV Operator - Patient Support Representative at Appalachian Mountain Health

Asheville, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Support, Communication, Scheduling, Insurance Verification, Electronic Health Records, De-escalation Skills, Route Mapping, Registration Process, Telephone Inquiries, Triage, Patient Outreach, Operational Maintenance, Driving, Team Coordination, Customer Service, Problem Solving

Industry

Hospitals and Health Care

Description

Description JOB SUMMARY: Patient Support Representative/”Front Desk” works as the general point of contact for all clients providers and third parties. Operator of the mobile RV unit includes driving to sites, maintaining operations and set up and break down of RV. Background Check and Drug Screen Required. Requirements KEY RESPONSIBILITIES: Answering screening prioritizing and delegating large amounts of telephone inquiries in a friendly professional manner including de-escalation skills for disgruntled patients Returning patient, provider and third party calls in a timely manner Referring patient inquiries of a clinical nature to the appropriate clinical staff for triage Scheduling appointments in accordance with AMH guidelines relating to new patient, routine follow-up and same-day appointments Provide a welcoming first impression to the organization Patient check in and complete full registration process Experience with verifying patient insurance is preferred but not required Maintain pre/post-operative check list on RV Communicate concerns regarding RV with Fleets Manager and Director of Community Medicine Assist to mapping routes to sites REQUIREMENTS: Sending and following up on messages between patient’s and providers/clinical staff members via EHR Read through for previous messages/encounters related to patient inquiry to clearly and efficiently communicate with patient and staff Maintaining electronic health records (EHR) and coordinating patient activities Verifying information on file and updating said information as necessary Using data and patient registries to outreach to patients in need of preventive care and follow-up for chronic conditions Utilizing working knowledge of up to date insurance credentialing information to appropriately schedule appointments As appropriate, triaging phone calls and following up on patient requests Maintaining active driver’s license

Responsibilities

The Patient Support Representative serves as the main point of contact for clients, providers, and third parties while operating a mobile RV unit. Responsibilities include managing patient inquiries, scheduling appointments, and ensuring smooth operations of the RV.