Mobile Service Coordinator at Kendall Auto Group

Meridian, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Time Management, Communication Skills, Goal-Oriented, Work Ethic, Scheduling, Payment Collection, Eligibility Determination, Coordination, Follow-Up, Diagnostic Recommendations

Industry

Motor Vehicle Manufacturing

Description

Description Use your customer service skills, work ethic, motivation, and time management skills to take your career to the next level. Kendall Auto Group is hiring for a Mobile Service Coordinator to join our team. At Kendall Ford of Meridian, our service department is a fast-paced environment serving clients throughout the community. Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in the Treasure Valley. Some of the benefits of working with Kendall are: Competitive hourly pay Competitive Paid Time Off and Paid Personal Leave Career path development opportunities Discounts on parts, service and vehicle purchases for you and your immediate family Medical, Dental and Vision insurance Paid Life insurance 401(k) plan w/ Fidelity Accident and Illness supplemental plans Essential job tasks will include Ensure prompt and accurate scheduling while closely following the established mobile scheduling process Opening and closing Repair Orders Collect payment from customers after mobile service is complete Determine eligibility for mobile services (recalls, maintenance, and repairs), and coordinate with mobile technicians and the shop foreman when necessary Operate as a point of contact for customers, businesses, and fleet companies requesting mobile service Contact customers as requested by the customer and/or mobile technician to address questions, concerns, etc. Follow up with customers to schedule subsequent maintenance visits as needed based on technician inspection results; provide diagnostic and/or repair recommendations to mainline service advisors for customer follow up and scheduling Candidates must be comfortable on the phone. A valid driver's license and clean driving record is preferred but not required. Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone. Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Idaho, Oregon, Montana, Washington and Alaska. Kendall has been selling and servicing vehicles since 1937. Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us – our employees and customers. Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great! Requirements We are looking for candidates who have high level customer service experience and strong communication skills, who are goal-oriented with strong work ethics, who can prioritize tasks and demonstrate good time management. Qualified candidates will have a work history showing strong customer service experience.

Responsibilities

The Mobile Service Coordinator is responsible for ensuring prompt and accurate scheduling of mobile services and acting as a point of contact for customers. They will also collect payments and follow up with customers for subsequent maintenance visits.