The Mobile Service Technician is a front-line representative of Peterbilt Pacific; responsible for inspecting, diagnosing, repairing and servicing mechanical and electrical systems and components of commercial transport trucks in remote locations. They are also responsible for growing the mobile service business, scheduling appointments, estimating work, and invoicing customers.
At Peterbilt Pacific, we aim to conduct our business as a well-respected organization; with integrity, excellence, productivity, and a positive attitude as our core values. We strive to have the highest care for our people, customers, and business partners. Every employee at Peterbilt Pacific is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

QUALIFICATIONS

• Completion of a four-year Truck and Transport Technician Apprenticeship
• Red Seal Trade Certification
• 5+ years of Peterbilt service experience
• MVI Certification
• Valid class 1 OR 3 Driver’s License with air brake endorsement
• Beginner or Intermediate First Aid Certification
• Cummins Midrange, Heavy-Duty and Natural Gas Engine Certifications
• PACCAR MX Engine Certification
• Peterbilt 300-Level Electrical Certification
• A self-starter with an intrapreneurial mindset
• High level of communication with the ability to speak to customers and effectively explain complex failures and repair plans
• Good written and verbal communication skills
• Detail oriented
• Superior mechanical aptitude with an in-depth knowledge of heavy-duty truck repairs
• Strong personal organizational skills as they relate to workload, time management and setting priorities in an unsupervised environment
• Ability to make complex decisions under pressure with no supervision
• Conflict de-escalation, customer service, and customer empathy training is an asset
• Strong computer skills, including DSI/Blaze, Decisiv, Cummins Insite, PACCAR DAVIE4, Bendix A-COM, Eaton SR4, Wabco Toolbox, etc.

• Work with our team of Journeyperson and Apprentice Commercial Truck Transport Technicians in servicing over 10,000 trucks per year
• Utilize OEM specified diagnostic procedures to diagnose and repair defects on chassis and drivetrain systems in a timely manner
• Perform diagnostic road tests
• Tag warranty parts and customer parts as required
• Participate in all training programs made available through Peterbilt Motors and outside vendors
• Ensure job-site safety requirements are met including customer requirements such as COR Certification, drug testing, etc.
• Adjust, repair and/or replace parts and components on all commercial transport truck and trailer vehicle systems in remote locations
• Create maintenance plans and perform scheduled maintenance service, such as oil changes, lubrication and tune ups in remote locations
• Accurately communicate diagnostics and repair plans with customers
• Remain accountable to the Service Manager for all work performed
• Create estimates and sell service work to customers
• Escalate hard to diagnose concerns to appropriate channel
• Schedule work with remote customers and grow the mobile service business
• Make judgment calls on best repair plans, i.e. towing or repairing on-site
• Travel to remote locations to perform maintenance, diagnostics, and repairs
• Maintain assigned Mobile Service Truck
• Complete understanding of Peterbilt, PACCAR and vendor warranty coverages, so that the correct warranty vs. customer pay determination can be made without supervision
• Invoice customers for service work, including receiving payment
• Other duties and projects, as assigned