Main Duties

• To represent Mitie in a proficient, professional and personal manner at all times
• To ensure appearance is maintained to our grooming standards.
• To attend any training sessions requested by the management team.
• To assist all Network Rail and Mitie clients with any reasonable requests.
• To comply with Mitie standards for absences/ sickness.
• To work to the Mitie core values

Front of House Receptionist duties

• Be the first point of contact at the reception desk whilst always maintaining a professional and helpful attitude.
• Sign in visitors and issue the health and safety brief.
• Answer the telephone in a timely manner, using the correct greeting and solving any queries.
• Book meeting rooms for our clients.
• Respond to the reception inbox in a timely manner.
• Ensure client outgoing post is franked and collected; incoming post to be distributed or the recipient contacted.
• Report building faults to Mitie Helpdesk and record on the Tracker.
• Liaise with Mitie cleaners, security & Workplace Management colleagues to ensure the site is operating smoothly.
• Conduct the onsite inductions, ensuring the induction forms and visitor passes are correctly processed.
• Keep the front of house-training packs and documentation up to date.
• Conduct weekly stock checks and order required stationary and consumables to maintain supplies.
• Provide training for new and temporary team members.
• Make sure the front of house is always tidy and presentable.
• Support emergency evacuation procedures.

Coordinator duties

• Full walk around of the building at various times of the day to report any building faults, check cleanliness of site and restock consumables
• Check milk levels and top up where required
• Check water bottles for dispensers and top up where required
• Liaise and build relationships with clients on site
• Create/replace/cancel access passes
• Conduct inductions for new starters (as above)
• Record keeping of car registrations & locker allocations
• Manage any incoming deliveries for site
• Liaise with security re visitors or specific events – use message book as necessary
• Any other duties as may arise during the day, often as a result of a client request e.g. daily headcount

Skills and Knowledge

• Strong communication skills (both written and verbal)
• Be experienced with computers and software packages such as MS Office
• To be able to work individually or within a team
• Customer focussed and able to build relationships with our clients and the Mitie team at all levels

Education or Certification

• 2 years reception/administration experience (desirable)
• Hospitality-based qualification, or official training (desirable)
• IOSH certificate or willing to undertake a course (required)
• 1st aid qualification or willing to undertake a course (required)

Main Duties

• To represent Mitie in a proficient, professional and personal manner at all times
• To ensure appearance is maintained to our grooming standards.
• To attend any training sessions requested by the management team.
• To assist all Network Rail and Mitie clients with any reasonable requests.
• To comply with Mitie standards for absences/ sickness.
• To work to the Mitie core value

Front of House Receptionist duties

• Be the first point of contact at the reception desk whilst always maintaining a professional and helpful attitude.
• Sign in visitors and issue the health and safety brief.
• Answer the telephone in a timely manner, using the correct greeting and solving any queries.
• Book meeting rooms for our clients.
• Respond to the reception inbox in a timely manner.
• Ensure client outgoing post is franked and collected; incoming post to be distributed or the recipient contacted.
• Report building faults to Mitie Helpdesk and record on the Tracker.
• Liaise with Mitie cleaners, security & Workplace Management colleagues to ensure the site is operating smoothly.
• Conduct the onsite inductions, ensuring the induction forms and visitor passes are correctly processed.
• Keep the front of house-training packs and documentation up to date.
• Conduct weekly stock checks and order required stationary and consumables to maintain supplies.
• Provide training for new and temporary team members.
• Make sure the front of house is always tidy and presentable.
• Support emergency evacuation procedures

Coordinator duties

• Full walk around of the building at various times of the day to report any building faults, check cleanliness of site and restock consumables
• Check milk levels and top up where required
• Check water bottles for dispensers and top up where required
• Liaise and build relationships with clients on site
• Create/replace/cancel access passes
• Conduct inductions for new starters (as above)
• Record keeping of car registrations & locker allocations
• Manage any incoming deliveries for site
• Liaise with security re visitors or specific events – use message book as necessary
• Any other duties as may arise during the day, often as a result of a client request e.g. daily headcoun