Mobility Location Manager at Hertz Corporation

South San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

75000.0

Posted On

29 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Financial Acumen, Customer Service Resolution, Coaching, Project Management, Microsoft Office Suite, Excel, PowerPoint, Time Management, Communication Skills, Labor & Employment Laws, Analysis and Report Modeling, Team Leadership, Budgeting, Vendor Relations, Logistics

Industry

Travel Arrangements

Description

The Branch Manager represents all ORO Mobility brands to our customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the ORO Mobility product to internal and external customers. This position provides overall leadership to all employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Branch Manager is responsible to have in-depth knowledge of operations, management, logistics, technology and financial disciplines. The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance. This leader will deliver results through leadership, direction, alignment and motivation. * Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit * Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boys * Develop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc. * Handle or assist in the resolution of customer service issues * Ensure a high level of customer service is maintained at or above the area goals * Coach all staff and empower staff to engage in problem resolution and customer relations * Be active in attending/hosting outside sales meetings or events to promote the company and branch location * Continue to increase the market penetration of the branch and increase revenue * Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives * Actively participate in the training, coaching, and mentoring of all Branch staff * Complete performance reviews with all Branch staff discuss strengths and development opportunities * Hold weekly staff meetings to keep employees motivated and informed of business operations * Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge * Maintain an environment of positive employee relations * Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel. * Must have a valid driver's license and a clean motor vehicle record. The salary for this position is $75k/yr + quarterly bonus potential Educational Background: * High School Diploma or general equivalency diploma required. Associate's degree preferred. Professional Experience: * Previous management experience in a fast-paced environment * Experience in car rental, hospitality, or tourism a plus * Result orientation with demonstrated history of success * Demonstrated ability to direct and motivate teams * Proficiency in Technology Knowledge: * Financial and business acumen * Customer service resolution practices * Excellent communication techniques * Coaching ability * Labor & Employment laws * Operations Management * Project Management * Analysis and report modeling understanding Skills: * Highly organized. * Ability to interface with multi-faceted, cross-functional teams * Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint. * Strong Time Management skills * Customer service aptitude - Ability to address and resolve customer service issues * Flexible and able to adapt to changes * Excellent oral and written communication skills Fleet Mobility Solutions, LLC, and each of its subsidiaries operating individually under the trade names "Oro" or "Oro Mobility" manage vehicle fleet to support app‑based and on‑demand mobility services in the United States. US EEO STATEMENT Fleet Mobility Solutions, LLC. and each of its subsidiaries operating individually under the trade names "Oro" or "Oro Mobility" operate in the United States. We are an Equal Opportunity Employer and are committed to providing equal employment opportunities to all employees and applicants for employment. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.

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Responsibilities

The Branch Manager is responsible for the overall operating performance, profitability, and customer satisfaction of the mobility location. This includes leading staff, managing vendor relations, and executing the annual business plan to increase market penetration.