Job Introduction
The main purpose of this role is to provide comprehensive administrative support for the Taxicard and Freedom Pass schemes as part of a collaborative team, ensuring permits are issued in line with London Councils’ requirements. Key responsibilities include assessing applications, issuing Taxi-card permits, and delivering helpdesk support by phone.
Main Responsibilities

In this role, you will:

• Provide comprehensive administrative support for the Taxi-card and Freedom Pass schemes
• Assess applications, validate eligibility, and issue permits accurately and promptly
• Handle telephone, email and written enquiries sensitively, including complaints from applicants, boroughs and the public
• Maintain accurate records and data input into our databases
• Assist with reporting, document processing and maintaining high standards of confidentiality and customer care.

READ ABOUT THE JOB ACTIVITIES IN MORE DETAIL IN THE JOB DESCRIPTION AND PERSON SPECIFICATION DOCUMENT ATTACHED BELOW.

The Ideal Candidate

• Strong administrative skills and experience using Microsoft word, databases and spreadsheets
• Excellent written and verbal communications skills
• Experience working in a customer-facing role, ideally on a telephone helpdesk
• The ability to manage multiple tasks, prioritise under pressure and meet deadlines
• A commitment to upholding equality, diversity and health and safety standards.

This is a fantastic opportunity to support essential services that help make London more accessible for residents.

PLEASE NOTE THAT ANYONE USING GENERATIVE AI TOOLS SUCH AS CHATGPT OR COPILOT TO ANSWER SIFT QUESTIONS MAY BE MARKED DOWN IF THEY DO NOT ALSO INCLUDE ORIGINAL CONTENT THAT DEMONSTRATES THEIR APTITUDE, EXPERIENCE AND SKILLS. USING THESE TOOLS ALSO RUNS THE RISK OF PLAGIARISM.

About The Company
London Councils is the collective of London local government, the 32 boroughs and the City of London Corporation. They come together through London Councils to work in collaboration to deliver their shared ambitions for London and Londoners.
Through lobbying, collaboration and partnership, we ensure the voice of the London boroughs are united, and heard at a local, regional and national level.
We also run a number of services on behalf of the boroughs including the Freedom Pass, Taxicard and Health Emergency Badge (HEB) and London Lorry Control Scheme (LLCS).
Read more about London Councils - London Councils
Package Description
Responsible to: Mobility Services Manager
Starting salary: £30, 986
Working Hours: 35 per week
Contract details: Full time. Hybrid working, some mandatory office days required.
This role operates within a supportive, team-oriented environment at London Councils. Flexibility for occasional evening or out-of-hours work is expected, along with travel within the UK when required.
If you have any queries or would like to informally discuss the role, please contact Stacy Rands - Mobility Services Manager, at stacy.rands@londoncouncils.gov.uk or 02079349828.

In this role, you will:

• Provide comprehensive administrative support for the Taxi-card and Freedom Pass schemes
• Assess applications, validate eligibility, and issue permits accurately and promptly
• Handle telephone, email and written enquiries sensitively, including complaints from applicants, boroughs and the public
• Maintain accurate records and data input into our databases
• Assist with reporting, document processing and maintaining high standards of confidentiality and customer care