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Mobility Support Center Agent at Bridgepointe Technologies

, , -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

52000.0

Posted On

14 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Troubleshooting, Device Management, Data Documentation, Active Listening, Problem Solving, Adaptive Learning, Teamwork

Industry

IT Services and IT Consulting

Description

Bridgepointe Technologies is seeking a Mobility Support Center Agent. The applicant must have the ability to work remotely five days per week. The position will report to the Director of the Mobility Support Center. As the Mobility Support Center Agent, your primary responsibility is to respond to a high volume of customer contacts regarding mobile services involving device additions, changes, cancelations, porting and transfer of liability, usage plan changes, troubleshooting device issues, and other service issues. The Mobility Support Center Agent must quickly analyze customer needs, research, and resolve customer requests, and thoroughly document all inquiries. Your ability to listen to customer needs, resolve concerns, and accurately and efficiently process the requests will be the key to your success. The ideal candidate will be action-oriented, customer-focused, an adaptive learner, and able to build peer relationships to work effectively as part of a team.

Responsibilities

Respond to a high volume of customer contacts regarding mobile service changes, additions, and troubleshooting. Analyze customer needs and thoroughly document all inquiries to resolve service issues efficiently.